Senior Business Advisor – Identity Services
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About this role
This role is in the Identity Services business unit, Immigration Risk and Border branch of Immigration New Zealand (INZ).
Identity Services leads operations, and offers specialist expertise, to support identity and biometric services within INZ, and the exchange of information with domestic and international partners. Services provided by Identity Services include:
- manual resolution of face, fingerprint, and biographic matching
- forensic and biometric services
- domestic and international data sharing operations and engagement.
The Senior Business Advisor is responsible for leading initiatives and engagement to inform the strategic direction and operations of the Identity Services team within the Immigration Risk and Border branch. The Senior Business Advisor will bring their business understanding and risk management experience to work in partnership with the National Manager Identity, Identity Services’ leadership team and wider Immigration Risk and Border branch to grow relationships and inform strategic and operational projects across INZ, and with external agencies.
The Senior Business Advisor role is responsible for leading a range of business advisory services and representing the Identity Services team on key projects and initiatives that work across the wider INZ system. They are also responsible for developing and maintaining key relationships with internal and external stakeholders, as well as supporting the National Manager Identity with day-to-day business operations, as required.
Biometrics Capability Update (BCU) project
A significant focus of the role from early 2023 to around early 2024 will be the successful implementation of the Biometrics Capability Update (BCU) project within INZ. This project is a major initiative to fully update and modernise INZ’s identity information and communications technology (ICT) systems and biometric enrolment hardware and is scheduled to be implemented at the end of 2023.
The Senior Business Advisor will take the lead on coordination of Immigration Risk and Border’s obligations as part of project implementation and will support the National Manager Identity (as the project’s Product Owner) and General Manager Immigration Risk and Border (as the Business Owner) to achieve the goals of the project.
They will also be involved in post-implementation activities and will support Identity Services (and wider INZ staff) to ‘bed in’ new identity systems and biometric enrolment hardware, along with any other non-BCU project work required.
Ngā herenga – Requirements of the role
Person specifications
- Previous experience in Immigration New Zealand, ideally in the field of identity management and/or biometrics.
- Excellent relationship management skills.
- Political awareness and sensitivity to anticipate areas of potential risk and inform decision making.
- Ability to quickly identify ways of thinking about risks and issues and the possible pathway forward.
- Experience and knowledge in identity management, identity verification and the use of biometrics in the immigration processing lifecycle.
- Ability to focus on both strategic and operational issues.
- Experience and knowledge of immigration systems, business requirements, processes, and procedures.
- ICT systems and/or technical knowledge and experience would be an advantage.
- Ability to communicate ideas and provide insightful feedback, verbally and orally, and to write with clarity and accuracy in both formal and informal contexts.
- Demonstrated ability to problem solve, analytical skills and sound judgement.
- Proven ability to work on a number of complex issues and projects at one time, with little oversight or direction from a people leader.
- Highly organised and self-starting, with strong coordination skills.
- Excellent communication, self-management, and interpersonal skills.
- Experience in working with, and applying legislation to, an operational context (for example, the Immigration Act 2009, Official Information Act 1982 and the Privacy Act 2020)
- High integrity and ability to handle sensitive and confidential information.
Qualifications
- Tertiary qualification, or extensive and comparable relevant experience.
Other
- Must be a New Zealand citizen or New Zealand permanent resident.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves. This includes performing any other reasonable duties as required.
Provide advice and support on strategic and operational matters
- Work closely with the National Manager Identity, General Manager Immigration Risk and Border and Identity Services’ subject matter experts (SMEs) to support the successful implementation of the BCU project across INZ (and any other projects, as required).
- Provide quality advice and support to the BCU project team to ensure successful implementation of BCU.
- Coordinate and track Identity Services’ inputs into BCU implementation, ensuring action points are completed to a high standard and on time and risks and issues are flagged early.
- Take the lead for Identity Services on supporting the post-implementation phase of the BCU project, monitoring and reporting on any identified risks and issues.
- Provide analytical and strategic support for the National Manager Identity and the wider Identity Services leadership team (ISLT) on business priorities.
- Provide support and advice on behalf of the ISLT to key INZ projects related to identity and/or biometrics.
- Provide advice and support to teams within Identity Services to contribute to change management and the continuous improvement of services, systems and processes.
- Coordinate and track progress with implementation of Identity Services’ business plan, working closely with initiative leads to support successful implementation of business changes.
- Take part in business planning processes for Identity Services.
- Maintain a well-developed awareness of Identity services’ (and more widely Immigration Risk and Border’s) priorities and emerging issues.
- Escalate issues and risks appropriately and in a timely manager, including to the National Manager Identity and General Manager Immigration Risk and Border.
- Work closely with the National Manager Identity and Immigration Risk and Border Business Support Team to support, and respond to, business administration requests and requirements (for example, response to OIAs, business continuity planning and organisation chart updates).
Reporting
- Manage and contribute effectively to the preparation of regular monthly and annual reports, and special reporting assignments.
- Support Identity Services’ performance reporting process.
- Provide regular reports to the National Manager Identity, and wider ISLT, on progress with implementation of the BCU project, Identity Services’ business plan and other key initiatives/projects.
Relationship management
- Develop effective working relationships across INZ and MBIE, to transfer knowledge and learnings from the team to the wider organisation and inform strategic decision making.
- Participate as an active member of the Identity Services leadership team and contribute knowledge and expertise needed to achieve the outcomes sought.
Self-development
- Take responsibility for own professional development, and seek opportunities to learn and grow in the role.
- Seek opportunities to add value to Identity Services and wider INZ through the role.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Business Advisor position reports into the National Manager Identity within the Immigration Risk and Border branch. The branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
