Dispute resolution research and insights
This section has research aimed at increasing our understanding of dispute resolution in New Zealand and case studies that provide insights into how dispute resolution is practiced here.
On this page
Dispute resolution following natural disasters (2018)
This report examines post-natural disaster dispute resolution in New Zealand. It provides an overview of the types of disputes that arise in the aftermath of a natural disaster, discusses dispute resolution responses in New Zealand and in other jurisdictions and suggests improved options for New Zealand informed by best practice.
Dispute resolution following natural disasters [PDF, 1.1 MB]
Online dispute resolution (2017)
This report provides an introduction to online dispute resolution (ODR). It sets out the concepts which fall within a broad definition of ODR and traces their development. It discusses the benefits and drawbacks of ODR, both generally and in specific contexts, and examines some posssible future developments.
Online dispute resolution [PDF, 869 KB]
Lawyers as gatekeepers to commercial mediation in New Zealand (2016)
This research project examined gatekeepers’ perspectives on commercial mediation. It targeted commercial lawyers at law firm partner level and chief legal counsel (general counsel) for government departments and private companies. It was was a follow on to the 2015 research on the nature of commercial mediation in New Zealand.
Lawyers as Gatekeepers to Commercial Mediation in New Zealand [PDF, 470 KB]
Commercial mediation in NZ — the present and the future (2015)
This research project examines the nature and use of private commercial mediation in New Zealand by conducting a survey of commercial mediators. The main aim was to move from anecdote to evidence by gathering empirical data from people working in this field.
Commercial mediation in New Zealand [PDF, 520 KB]
Independent dispute resolution providers in New Zealand: a 2015 snapshot
We surveyed independent providers of dispute resolution services (ie, those not employed by government) to obtain a more comprehensive understanding of the current dispute resolution service provider market.
Independent dispute resolution providers in New Zealand: a 2015 snapshot [PDF, 368 KB]
Insights – approaches to dispute resolution in New Zealand
These case studies provide best practice examples for agencies to consider in improving their provision of dispute resolution services.