Insights from approaches to dispute resolution in New Zealand

These case studies highlight some of the different approaches to dispute resolution within New Zealand government.

About the case studies

These case studies provide best practice examples for agencies to consider for improving their provision of dispute resolution services. They show:

  • the value of alternative approaches to dispute resolution
  • the benefits of effective complaints management
  • how information from complaints and disputes can support good regulatory management.
In this section

Defence contractual dispute — the power of mediation

This Ministry of Defence case study shows how effective mediation can be in dealing with large-scale and complex issues.

ACC – learning from complaints

This case study explores the benefits of implementing an integrated complaints management system at ACC.

Weathertight homes – a bold response to regulatory failure

This case study examines the government response to disputes arising from a wide-scale regulatory failure.