Insights from approaches to dispute resolution in New Zealand
These case studies highlight some of the different approaches to dispute resolution within New Zealand government.
On this page I tēnei whārangi
About the case studies
These case studies provide best practice examples for agencies to consider for improving their provision of dispute resolution services. They show:
- the value of alternative approaches to dispute resolution
- the benefits of effective complaints management
- how information from complaints and disputes can support good regulatory management.
In this section I tēnei wāhanga
Defence contractual dispute — the power of mediation
This Ministry of Defence case study shows how effective mediation can be in dealing with large-scale and complex issues.
ACC – learning from complaints
This case study explores the benefits of implementing an integrated complaints management system at ACC.
Weathertight homes – a bold response to regulatory failure
This case study examines the government response to disputes arising from a wide-scale regulatory failure.