Aotearoa best practice dispute resolution framework (the Framework)

Using the Aotearoa Best Practice Dispute Resolution Framework Self-Assessment Tool; A guide for users. 

Start by opening the tool and familiarising yourself with the content, and how it looks and feels.

When you open the tool on the About page, you’ll find a link to the framework and background information on the tool.

In the next tab, you’ll find detailed instructions, which we encourage you to read if possible. Following on from the instructions, each tab is dedicated to assessing a single Standard, from Standard 1 through to Standard 9.  

Each standard has a number of capability areas to consider and assess your service against. 

In the final tab, you can see your results in the form of graphs. 
When you're ready, you can try an assessment of your Dispute Resolution service

Start by navigating to the first Standard that you want to assess your capability against.

Scroll through the descriptors, choosing the one that best describes the appropriate capability level for your service, or where it ought to be. This might be different to your current capability level.

You can find the descriptors for each level in the second column from the left. Just to the right, you can select which level,  
or descriptor, best matches the appropriate capability level for your service. 

After deciding where your service ought to be, move to the next column and select the level that best describes your service as it is currently This is in the third column from the right.

In the final column, you can type in any actions you might want to take - or reasons why you won’t be taking any action. As you make your selections in each Standard, individual graphs will be populating in the final tab/worksheet.

The graphs can be used as a ‘map’ to tell us about; Opportunity areas you’ve identified – things you can potentially look to peers to help with.

Strength areas identified – things you can potentially share with peers/other services.

Before you get started, here's a couple tips...

TIP 1: 
The person/people doing your assessment should know your service really well. For a usable assessment, it's important that you choose the most accurate description for  
your service.

TIP 2: 
You don’t need to do the whole self-assessment in one go. Feel free to work through it over a period of time, or to focus on the areas that you feel most need development. Do what works for you.

TIP 3: 
You might have some areas where your service scores at a Level 3 or 4 consistently and others where it receives a Level 1 or 2 
This is okay. Don't worry if you're not where you expected or hoped to be, remember, the assessments help each of us to identify learning and service-design opportunities.

These opportunities allow us to reflect or discuss with others, consider where improvements can best be made, where strengths can be shared and/or how we all might build collective capability across the services we provide to the public.

Remember: The goal is continuous improvement.

If you’d like to see further resources, please have a look at the GCDR website – on screen now.

Thanks for using the Aotearoa Best Practice Dispute Resolution Framework Self-Assessment Tool.