Dispute resolution tools and resources

This section contains tools and resources related to dispute resolution in New Zealand.

In this section

Aotearoa best practice dispute resolution framework

The framework consists of five best practice principles, nine standards, 35 capability areas (what schemes should ‘do’ and ‘have’ to deliver best practice dispute resolution) and an assessment tool (to help schemes assess how well they meet best practice).

Dispute resolution best practice principles

These best practice principles guide the design, operation and review of dispute resolution schemes.

Glossary of dispute resolution terms

This glossary is a collection of terms used by policy-makers, practitioners, and users of dispute resolution services in New Zealand.

Guidance on dispute resolution clauses in contracts

If you are drafting a contract, this guidance covers the key issues you need to consider for dispute resolution clauses.

Last updated: 17 December 2020