Dispute resolution tools and resources
This section contains tools and resources related to dispute resolution in New Zealand.
In this section
The framework consists of five best practice principles, nine standards, 35 capability areas (what schemes should ‘do’ and ‘have’ to deliver best practice dispute resolution) and an assessment tool (to help schemes assess how well they meet best practice).
These best practice principles guide the design, operation and review of dispute resolution schemes.
This glossary is a collection of terms used by policy-makers, practitioners, and users of dispute resolution services in New Zealand.
If you are drafting a contract, this guidance covers the key issues you need to consider for dispute resolution clauses.