Language Assistance Services

MBIE is establishing a new comprehensive model to deliver language assistance services across the public sector.

This is part of the Language Assistance Services Programme, which was established in 2017 to implement the recommendations of a comprehensive review of the provision of interpreting and other language assistance services across the public sector. The programme, which is co-led by MBIE and DIA, seeks to provide equitable access to public services and information for non-English speaking clients such as refugees and migrants for example.

In this section

Telephone/Video Interpreting Service

A new Telephone/Video Interpreting Service for government agencies replaced Language Line on 1 October 2019.

Face-to-Face Interpreting Service

MBIE is establishing a new national model for agencies to access Face-to-Face interpreting services more effectively and efficiently across New Zealand.

Translation services

Find out who can assist with document translation.

New standards and certification requirements

As part of the Language Assistance Services Programme a new standards and certification framework for language practitioners working across the public sector, the NAATI framework, will come into effect from 2024.

Scholarships and other opportunities

Current community language interpreters will be able to access financial support from MBIE to undertake any necessary professional development and sit the required NAATI certification test.

Last updated: 03 February 2021