Language Assistance Services
MBIE is establishing a new comprehensive model to deliver language assistance services across the public sector.
This is part of the Language Assistance Services Programme, which was established in 2017 to implement the recommendations of a comprehensive review of the provision of interpreting and other language assistance services across the public sector. The programme, which is co-led by MBIE and DIA, seeks to provide equitable access to public services and information for non-English speaking clients such as refugees and migrants for example.
In this section
A new Telephone/Video Interpreting Service for government agencies replaced Language Line on 1 October 2019.
MBIE is establishing a new national model for agencies to access Face-to-Face interpreting services more effectively and efficiently across New Zealand.
Find out who can assist with document translation.
As part of the Language Assistance Services Programme a new standards and certification framework for language practitioners working across the public sector, the NAATI framework, will come into effect from 2024.
Current community language interpreters will be able to access financial support from MBIE to undertake any necessary professional development and sit the required NAATI certification test.