Government Centre for Dispute Resolution

We build capability across government to design and deliver appropriate and accessible dispute resolution.

This page explains what dispute resolution is, why it is important and how it is practiced in New Zealand.

• Roles in dispute resolution

This section has best practice guidance for reviewing existing dispute resolution schemes and developing new schemes.

• Understanding dispute resolution
• Assessing a dispute resolution scheme
• Developing a dispute resolution scheme

This section contains tools and resources related to dispute resolution in New Zealand.

• Aotearoa best practice dispute resolution framework (the Framework)
• Dispute resolution best practice principles
• Glossary of dispute resolution terms
• Guidance on dispute resolution clauses in contracts

This section has research aimed at increasing our understanding of dispute resolution in New Zealand and case studies that provide insights into how dispute resolution is practiced here.

• Insights from approaches to dispute resolution in New Zealand