Government Centre for Dispute Resolution
The Government Centre for Dispute Resolution (GCDR) provides leadership and stewardship to support a systems-based, best practice approach to dispute resolution in New Zealand.
What GCDR does
- We are the lead advisor to government on dispute resolution.
- We develop best practice dispute resolution guidance, tools and resources.
- We help agencies to review, design and develop their dispute resolution thinking, policies and schemes.
- We identify and advocate for improvements to the overall government dispute resolution system.
Over time, we will enhance understanding of disputes and dispute resolution in New Zealand. This understanding will be informed by research, including data analytics, and our experience from working with agencies in specific areas of dispute. This will promote best practice and give government a better understanding of dispute resolution supply and demand.
Best practice dispute resolution approaches also contribute to high-performing regulatory stewardship by generating important information about pain points and emerging issues in regulatory systems. These insights can drive system improvements and help governments to get ahead of regulatory failure.
The GCDR does not resolve or assist people directly with complaints or disputes. We provide support and advice to government agencies in developing and reviewing dispute resolution schemes.
Please contact the GCDR Team at any time if you are considering these issues and require additional information or advice.
In this section
This page explains what dispute resolution is, why it is important and how it is practiced in New Zealand.
This section has best practice guidance for reviewing existing dispute resolution schemes and developing new schemes.
This section contains tools and resources related to dispute resolution in New Zealand.
This section has research aimed at increasing our understanding of dispute resolution in New Zealand and case studies that provide insights into how dispute resolution is practiced here.