Consumer research and reports
This section provides information about consumer research and reports commissioned or undertaken in recent years.
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New Zealand Consumer Surveys
These biennial surveys provide insights into what consumers know about their rights, where they have experienced issues, and how they have tried to resolve those issues.
Consumer Protection quarterly reports
This series of reports provides information and analysis of the issues that consumers contacted the our Consumer Protection helpline and the Citizen’s Advice Bureau about.
Consumer Guarantees Act (CGA) research
Research into consumers and businesses awareness and understanding of their rights and obligations under current Consumer Guarantees Act (CGA) legislation.
Consumer credit research
Research, evaluation and monitoring in relation to consumer credit including evaluation of the Credit Contract and Consumer Finance Act (CCCFA).