Contact us

This page contains contact details for the Ministry of Business, Innovation and Employment (MBIE).

COVID-19 enquiries

Information is available at covid19.govt.nz(external link)

Managed Isolation and Quarantine

Information is available on www.miq.govt.nz(external link).

  • Phone: +64 4 888 1670 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free).
  • Opening hours: 0800 to 2200 hours (NZST), seven days a week.

Financial Support (Wage Subsidy and Benefit Increase)

If you have been affected by COVID-19 the Government may be able to provide financial support, this page also includes information on the Wage Subsidy Scheme.

COVID-19 (novel coronavirus) - Work and Income(external link)

Business Information

Information and guidance for businesses(external link)

For workplace operations at different Alert Levels visit business.govt.nz(external link)

Employment Information

Employment related information(external link)

Tenancy Information

Information on tenancy matters related to the COVID-19 pandemic(external link)

Consumer Affairs

An online form for consumers to report potential price gouging has been set up:

Report potential price gouging form(external link)

General enquiries

Send us an online enquiry

Email info@mbie.govt.nz.

Phone: +64 4 901 1499

Our head office

15 Stout Street, Wellington 6011

PO Box 1473, Wellington 6140

Phone +64 4 472 0030 or +64 4 917 0199

Fax +64 4 473 4638 or +64 4 917 0190

Media enquiries

Email: media@mbie.govt.nz

Media phone: 027 442 2141

Official Information Act requests

Before requesting official information under the Official Information Act 1982(external link) (OIA request) from us, we encourage you to check out our sources of information below as you may find the information you need is already publicly available:

If you know that the information was previously published and publicly available but you cannot find it on any of our websites or in the National Library collection, you can request a copy under Part 3 of the Public Records Act (Public access to information and records). 

How to make an OIA request

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

Email oia@mbie.govt.nz 

or post your request to Ministerial Services, Ministry of Business, Innovation and Employment, PO Box 1473, Wellington 6140.

How long will it take?

We will acknowledge your request as soon as practical and respond no later than 20 working days after we receive it. Sometimes for large requests or those requiring consultation, the Act allows for a time limit extension. If so, we will let you know and give you a specific due date.

Withholding information

We may withhold information for specific reasons. If this occurs, we will explain the reasons why. For more information please refer to sections 6, 9 and 18 of the Official Information Act(external link).

Complaints

If you are unhappy with our response, contact us in the first instance. You have the right to seek a review of the response by the Ombudsman(external link).

Transparency statement

MBIE's transparency statement describes the kind of information MBIE gathers to ensure it can effectively:

  • protect people, information, and places
  • ensure regulatory compliance, and
  • detect and prevents criminal offending.

View MBIE's transparency statement

Reporting possible wrongdoing by our staff

If you have any concerns about wrongdoing (eg fraud, corruption, dishonesty, conflicts of interest etc) at our Ministry:

  • Email us: integrity@mbie.govt.nz or
  • Contact our workplace Integrity Line 0800 33 77 33 - available 24 hours a day, seven days a week

Reports of possible wrongdoing will be treated seriously and will be considered by the Integrity Unit under the Ministry’s speaking up policies.

Problems with the website

Send us an online enquiry

Email our webmaster. If relevant, please include the page URL.

Our Chief Executive

15 Stout Street, Wellington 6011 

PO Box 1473, Wellington 6140 
New Zealand

Phone +64 4 901 1499

Language assistance available

If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.

If you’re deaf or hearing impaired, you can use Video Relay Service(external link) to get in touch with us.

Last updated: 05 August 2020