Contact us
This page contains contact details for the Ministry of Business, Innovation and Employment (MBIE).
On this page
COVID-19 enquiries
All general COVID-19 enquires such as what help is available, who to contact for help, or for more information, call the Government Helpline on 0800 779 997 (8am–5pm, 7 days a week). More information is also available at covid19.govt.nz(external link)
Financial Support (Wage Subsidy and Benefit Increase)
If you have been affected by COVID-19 the Government may be able to provide financial support, this page also includes information on the Wage Subsidy Scheme.
COVID-19 (novel coronavirus) - Work and Income(external link)
Business Information
Information and guidance for businesses(external link)
Employment Information
Employment related information(external link)
Tenancy Information
Information on tenancy matters related to the COVID-19 pandemic(external link)
Consumer Affairs
An online form for consumers to report potential price gouging has been set up:
Report potential price gouging form(external link)
General enquiries
Email info@mbie.govt.nz.
Phone: +64 4 901 1499
Our head office
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
Phone +64 4 472 0030 or +64 4 917 0199
Fax +64 4 473 4638 or +64 4 917 0190
Media enquiries
Email: media@mbie.govt.nz
Media phone: 027 442 2141
Official Information Act requests
Before requesting official information under the Official Information Act 1982(external link) (OIA request) from us, we encourage you to check out our sources of information below as you may find the information you need is already publicly available:
If you know that the information was previously published and publicly available but you cannot find it on any of our websites or in the National Library collection, you can request a copy under Part 3 of the Public Records Act (Public access to information and records).
How to make an OIA request
Requests should include your name, your postal address or preferred email address, and specific details of the information you want.
Email oia@mbie.govt.nz
or post your request to Ministerial Services, Ministry of Business, Innovation and Employment, PO Box 1473, Wellington 6140.
How long will it take?
We will acknowledge your request as soon as practical and respond no later than 20 working days after we receive it. Sometimes for large requests or those requiring consultation, the Act allows for a time limit extension. If so, we will let you know and give you a specific due date.
Withholding information
We may withhold information for specific reasons. If this occurs, we will explain the reasons why. For more information please refer to sections 6, 9 and 18 of the Official Information Act(external link).
Complaints
If you are unhappy with our response, contact us in the first instance. You have the right to seek a review of the response by the Ombudsman(external link).
Transparency statement
MBIE's transparency statement describes the kind of information MBIE gathers to ensure it can effectively:
- protect people, information, and places
- ensure regulatory compliance, and
- detect and prevents criminal offending.
View MBIE's transparency statement
Reporting possible wrongdoing by our staff
If you have any concerns about wrongdoing (eg fraud, corruption, dishonesty, conflicts of interest etc) at our Ministry:
- Email us: integrity@mbie.govt.nz or
- Contact our workplace Integrity Line 0800 33 77 33 - available 24 hours a day, seven days a week
Reports of possible wrongdoing will be treated seriously and will be considered by the Integrity Unit under the Ministry’s speaking up policies.
Problems with the website
Email our webmaster. If relevant, please include the page URL.
Our Chief Executive
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand
Phone +64 4 901 1499
Assistance available
If English isn’t your first language let us know when you call and we’ll use Ezispeak(external link).
If you’re deaf or hearing impaired, you can use Video Relay Service(external link) to get in touch with us.