Contact us

This page contains contact details for the Ministry of Business, Innovation and Employment (MBIE).

COVID-19 enquiries

Information is available at covid19.govt.nz(external link)

COVID-19 support for employers

If you have been affected by COVID-19 the Government may be able to provide financial support. Work and Income also has information on the Leave Support Scheme and the Short-Term Absence Payment.

COVID-19 support for employers(external link) — Work and Income

New financial support for businesses affected by Omicron(external link) — Inland Revenue

Business Information

For workplace operations in the COVID-19 Protection Framework visit: 

COVID-19 Protection Framework (traffic lights)(external link) — business.govt.nz

Employment Information

Employment related information(external link)

Tenancy Information

Information on tenancy matters related to the COVID-19 pandemic(external link)

Consumer Affairs

An online form for consumers to report potential price gouging has been set up:

Report potential price gouging form(external link)

Managed Isolation and Quarantine

If you wish to make a complaint or have a question, please use the complaint form

Managed isolation and quarantine complaint form(external link)

Read information on the complaints procedure

General enquiries

Send us an online enquiry

Email info@mbie.govt.nz

Phone: +64 4 901 1499

Include the + symbol when dialling.

Our head office

15 Stout Street, Wellington 6011

PO Box 1473, Wellington 6140

Phone: +64 4 472 0030 or +64 4 917 0199

Fax: +64 4 473 4638 or +64 4 917 0190

Under the MBIE COVID-19 Vaccination Policy, all visitors will be asked to complete a health declaration upon entry.

Media enquiries

The following contact information for MBIE media is for journalists and media inquiries only.

Please see General enquiries for contact information for the general public. For information on business travel across Alert Level Boundaries visit: 

Business travel across Alert Level Boundaries(external link) – business.govt.nz

Email: media@mbie.govt.nz
Media queries only: 027 4422141

Official Information Act requests

Before requesting official information under the Official Information Act 1982(external link) (OIA request) from us, we encourage you to check out our sources of information below as you may find the information you need is already publicly available:

If you know that the information was previously published and publicly available but you cannot find it on any of our websites or in the National Library collection, you can request a copy under Part 3 of the Public Records Act (Public access to information and records). 

How to make an OIA request

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

Email oia@mbie.govt.nz 

or post your request to Ministerial Services, Ministry of Business, Innovation and Employment, PO Box 1473, Wellington 6140.

How long will it take?

We will acknowledge your request as soon as practical and respond no later than 20 working days after we receive it. Sometimes for large requests or those requiring consultation, the Act allows for a time limit extension. If so, we will let you know and give you a specific due date.

Withholding information

We may withhold information for specific reasons. If this occurs, we will explain the reasons why. For more information please refer to sections 6, 9 and 18 of the Official Information Act(external link).

Complaints

If you are unhappy with our response, contact us in the first instance. You have the right to seek a review of the response by the Ombudsman(external link).

Transparency statement

MBIE's transparency statement describes the kind of information MBIE gathers to ensure it can effectively:

  • protect people, information, and places
  • ensure regulatory compliance, and
  • detect and prevents criminal offending.

View MBIE's transparency statement

Reporting possible wrongdoing by our staff

If you have any concerns about wrongdoing (e.g. fraud, corruption, dishonesty, conflicts of interest etc) at our Ministry:

Reports of possible wrongdoing will be treated seriously and will be considered by the Integrity Team under the Ministry’s speaking up policies.

Problems with the website

Send us an online enquiry

Email our webmaster. If relevant, please include the page URL.

Our Chief Executive

15 Stout Street, Wellington 6011 

PO Box 1473, Wellington 6140 
New Zealand

Phone +64 4 901 1499

Language assistance available

If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.

If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.

Video Relay Service(external link)

For further information or enquiries about Language Assistance Services please write to us on LAS@mbie.govt.nz.

Subscribe to receive updates about Language Assistance Services(external link)

Last updated: 13 June 2022