Contact us
Find contact details for the Ministry of Business, Innovation and Employment (MBIE).
On this page
General enquiries, feedback and complaints
Email info@mbie.govt.nz
Phone: +64 4 901 1499
Include the + symbol when dialling.
As part of our commitment to providing the best possible service to our customers, we record all inbound and outbound communication with the MBIE Customer Service Centre i.e., telephone calls and email queries. This helps us to identify ways that we can provide you with a better service. For more information, read our Privacy statement:
Our head office
Physical address: 15 Stout Street, Wellington 6011
Postal address: PO Box 1473, Wellington 6140
Phone: +64 4 472 0030 or +64 4 917 0199
Media enquiries
The following contact information for MBIE media is for journalists and media inquiries only.
See General enquiries for contact information for the general public.
Email: media@mbie.govt.nz (Do not use this email address for queries about your visa application.)
Official Information Act requests
Before requesting official information under the Official Information Act 1982(external link) (OIA request) from us, we encourage you to check out our sources of information below as you may find the information you need is already publicly available:
If you know that the information was previously published and publicly available but you cannot find it on any of our websites or in the National Library collection, you can request a copy under Part 3 of the Public Records Act (Public access to information and records).
How to make an OIA request
Requests should include your name, your postal address or preferred email address, and specific details of the information you want.
Email oia@mbie.govt.nz
or post your request to Ministerial Services, Ministry of Business, Innovation and Employment, PO Box 1473, Wellington 6140.
How long will it take?
We will acknowledge your request as soon as practical and respond no later than 20 working days after we receive it. Sometimes for large requests or those requiring consultation, the Act allows for a time limit extension. If so, we will let you know and give you a specific due date.
Withholding information
We may withhold information for specific reasons. If this occurs, we will explain the reasons why. For more information refer to sections 6, 9 and 18 of the Official Information Act(external link).
Complaints
If you are unhappy with our response, contact us in the first instance. You have the right to seek a review of the response by the Ombudsman(external link).
Transparency statement
MBIE's transparency statement describes the kind of information MBIE gathers to ensure it can effectively:
- protect people, information, and places
- ensure regulatory compliance, and
- detect and prevents criminal offending.
View MBIE's transparency statement
Reporting possible wrongdoing by our staff
If you have any concerns about wrongdoing (e.g. fraud, corruption, dishonesty, conflicts of interest etc) at our Ministry:
Submit a report through our workplace Integrity Line here:
- submit a report(external link) — MBIE Integrity Line
- call us within New Zealand: 0800 33 77 33
- call us from overseas: +64 9 927 5905
Or you can email us: integrity@mbie.govt.nz
Reports of possible wrongdoing will be treated seriously and will be considered by the Integrity Team under the Ministry’s speaking up policies.
Problems with the website
Responsible disclosure of security issues
Email our webmaster. If relevant, include the page URL.
Our Chief Executive
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand
Phone +64 4 901 1499
Language assistance available
If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.
If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.
Video Relay Service(external link)
For further information or enquiries about Language Assistance Services write to us on LAS@mbie.govt.nz.
Subscribe to receive updates about Language Assistance Services(external link)