Consumer Protection

The COVID-19 Consumer Travel Reimbursement Scheme supports the recovery of refunds and credits owed to New Zealand consumers by overseas travel suppliers.

• How to apply
• Declaration
• Scheme payment recipients

This section provides information about reviews of consumer law we have conducted on behalf of the Government.

• Unfair commercial practices
• Evaluation of the 2010-2015 consumer law reforms
• Review of consumer law 2010-2015

We are reviewing consumer credit law to ensure consumers are protected from irresponsible lending practices and debt-spirals. This section also includes information about previous reviews of consumer credit law.

• Changes to consumer credit law 2020
• Review of consumer credit law 2009–2015
• Review of Section 99(1A) of the Credit Contracts and Consumer Finance Act 2003

In 2016 we consulted on disclosure regulations for third-party fundraisers.

Access a range of consumer research and reports commissioned or undertaken in recent years.

• New Zealand consumer surveys
• Consumer Protection quarterly reports
• Consumer Guarantees Act research
• Consumer credit research

New legislation to protect the public from wheel clampers charging excessive fees and preying on motorists is in effect from 2 January 2020.

How to comply with consumer laws and deal with complains in the best way.

You have rights when you shop for goods and services. Find out more about your consumer rights.

You're less likely to fall for a scam if you can spot some of the usual signs.

Following a number of recent complaints from consumers about ticket reselling practices, the Minister of Commerce and Consumer Affairs has announced a review into ticket reselling in New Zealand.