Evaluator – Verification and Compliance
Tēnei tūranga – About the role
The Evaluator is a team member position in MBIE supporting the Investigation and Compliance teams within the Verification & Compliance branch.
Evaluators review all allegations and referrals made for the investigation of criminal offences or for compliance action under the Immigration Act 2009. Evaluators make preliminary enquiries and gather sufficient information to undertake an assessment of the allegation or referral.
Evaluators work collaboratively with the Investigation and Compliance teams and develop trusted relationships within MBIE and with external agencies. They use their judgement and understanding of the Immigration System to inform their assessment whether to refer matters on to the Investigations or Compliance Teams for further investigation and prosecution, or enforcement action. In suitable cases an Evaluator may report on and recommend alternative resolutions to prosecution or compliance action.
Ngā herenga – Requirements of the role
- Organisation experience and knowledge of the wider system and or policies and the functions existing within Immigration New Zealand.
- Knowledge of the Immigration Act 2009 and amendments, and proven experience interpreting and applying legislation.
- Ability to interview witnesses and undertake basic investigation enquiry work.
- An understanding of multi-agency approach to law enforcement.
- Sound critical thinking skills.
- Excellent communication skills.
- Good problem-solving skills and ability demonstrate flexibility during an ongoing enquiry.
- Excellent interpersonal skills in a variety of settings including cross-cultural, employee, and client.
- Ability to work independently and manage a complex caseload of enquiry files seeking expert/specialist input when appropriate without close supervision.
- Knowledge of the mechanisms of immigration offending, especially identify fraud and fraud used for commercial gain including exploitation, people smuggling and trafficking.
- Knowledge of Compliance functions and activities.
- A relevant Tertiary qualification, and/or comparable relevant work experience.
- Must be a NZ citizen or hold a permanent residence class visa (if the role is in New Zealand).
- Must have the legal right to live and work in the country in which this position resides (if the role is located outside of New Zealand).
Takohanga tuhinga o mua – Key accountabilities and deliverables
Managing enquiry fields:
- Manages a caseload of enquiry files alleging criminal offending and/or breaches of the Immigration Act 2009.
- Demonstrate flexibility in prioritising and completing work.
- Uses structured interviewing techniques to gather information efficiently.
- Understands the differing requirements of other agencies, and the impacts of decisions on those agencies.
- Provide competent responses to all types of complaints and enquiries including those where there is media and/or public interest.
- Creates and maintains accurate, relevant, and timely reports, documents, letters, and files.
Exercising good judgement and decision making:
- Demonstrates a thorough knowledge of current legislation and policy pertaining to the Immigration system.
- Correctly identifies the problem or issue.
- Apply critical thinking to objectively assess all relevant information including numerical, written, verbal, and digital formats.
- Maintains confidence and handles all confidential and or sensitive material appropriately.
- Demonstrates a good understanding of the principles of fairness and natural justice.
- Demonstrates flexibility and the ability to adapt to changing circumstances in an enquiry.
Risk identification and mitigation:
- Identifies and proactively manages and or escalates risks seeking input from the Support Manager, Investigators, Compliance Officers, or MBIE Legal team as appropriate.
- Recognises risks and uses applicable tools and IT systems to accurately record these in a manner that will enhance a systemic response.
Contribution to the Allocation and Support team and the Branch:
- Develops relationships across wider MBIE and with staff in other law enforcement agencies to the benefit of the Branch and wider INZ.
- Demonstrates inter-cultural competence.
- Looks for opportunities to develop themselves and learn new skills.
- Develops capability within the team by buddying, coaching, and sharing knowledge and experiences.
- Identifies opportunities for process improvement.
- Works as part of a team to deliver excellent support services to the Investigations and Compliance teams.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Evaluator position reports into the Support Manager within the Verification and Compliance branch. The branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission