Senior Relationship Manager eInvoicing
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Tēnei tūranga – About the role
The Senior Relationship Manager eInvoicing is responsible for creating, building and maintaining relationships with large, influential organisations operating in New Zealand to encourage them to adopt eInvoicing. This is primarily externally focused on building relationships outside of MBIE.
The Senior Relationship Manager eInvoicing will be responsible for supporting business to be eInvoicing enabled. This will include attending events, providing advice and information and connecting them with the support people in the MBIE eInvoicing team and other providers.
Ngā herenga – Requirements of the role
Personal specifications
- Strong relationship management and stakeholder engagement experience working between Government and the private sector or in the private sector. This role will be working with large and small businesses, government agencies and solution providers as we build the credibility of the eInvoicing network across New Zealand.
- The ability to persuade and influence people in external organisations to devote time, money and resources to adopt eInvoicing and to encourage their customers to adopt.
- A high level of understanding and appreciation of the political landscape and wider Government communication priorities.
- Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance.
- Proven ability to work closely with delivery staff to ensure that the customer experience is understood and reflected in communications development and implementation.
- Knowledge of partnership / stakeholder engagement disciplines and processes.
- Understanding of Government decision-making and operating procedures would be an advantage.
- Experience and knowledge of either finance and finance systems or cloud software would be beneficial.
- Relevant tertiary qualification and/or extensive and comparable relevant experience (i.e relationship / partnership management).
- Must have the legal right to live and work in New Zealand.
- Credit check required.
Takohanga tuhinga o mua – Key accountabilities and deliverables
eInvoicing
- Develop and maintain relationships with large, influential businesses and government agencies in New Zealand, to enable them to develop the capability for eInvoicing and promote its uptake with their customers.
- Builds appropriate and effective relationships with businesses that can contribute to the adoption and growth of eInvoicing in NZ. This may include industry associations.
- Maintains a strong understanding of clients’ industry and business, assists the partners in the formation of eInvoicing adoption strategies, and plans.
- Work alongside the Manager Marketing Communications and the Marketing Support Advisor to support the organisations they engage with. This will include providing them with tools and resources to support adoption and providing feedback to the marketing communications team on their needs of the partners.
- Develop relationship management plans for each key relationship including the setting of key objectives.
Relationship management
- Builds and maintains effective relationships and partnerships with internal and external stakeholders and customers in order to promote eInvoicing. Key relationships include; Large and small businesses, government agencies, industry bodies, software providers, Peppol Access Point Providers, and the Australian Taxation Office.
- Participates as an active team member and contributes knowledge and expertise needed to achieve eInvoicing’s outcomes.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Relationship Manager eInvoicing position will report to the Manager, Adoption within the eInvoicing branch. The eInvoicing branch sits within the Finance & Performance Group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
