Appendix 1 – Indicative implementation timelines
The page sets out indictive timelines, subject to resourcing across ITP partners and ongoing monitoring of initiatives and industry priorities.
On this page
1. Recognising quality employers and improving employment standards and practices
Initiative 1: Establish a Tourism and Hospitality Accord
Establish a workforce accord for the tourism and hospitality industries, providing a set of paerewa (standards/values) on good employment practices that businesses can voluntarily sign up to.
July 2022 to June 2023
Steering Group to develop and design the Accord. This will include considering feedback from the consultation on the draft Better Work Action Plan.
July 2023 to June 2024
- A beta-version of the Accord will be tested with select businesses, to ensure it is fit for purpose.
- Finalise the Accord, considering results of the testing phase.
- The Accord will be launched for business use in 2024.
July 2024 to June 2025
- Monitor the response to the Accord, continue to develop/review as necessary.
- Consider the ability of the Accord to be self-funded and adjust as necessary to allow this.
- Consider options to extend the Accord.
2. Fit-for-purpose education and training
Initiative 2: Stronger partnership between the key peak industry bodies and Ringa Hora
Develop a mechanism to strengthen the partnership which will build on current engagement between Ringa Hora and Tourism Industry Aotearoa, Hospitality New Zealand, and Restaurant Association New Zealand.
July 2022 to June 2023
Ringa Hora is currently engaging with key industry bodies and will explore the most appropriate mechanism to strengthen the partnership with Tourism Industry Aotearoa, Hospitality New Zealand, and the Restaurant Association New Zealand.
July 2023 to June 2024
Ringa Hora will continue to strengthen its engagement with industry to ensure the range of voices are heard.
Initiative 3: Design/develop a new tourism qualification(s)
Ringa Hora to engage with industry, the Better Work Leadership Group, employees/learners, and other stakeholders to identify needs and build new, or adapt from existing, tourism qualifications and micro-credentials.
July 2022 to June 2023
Ringa Hora are mapping out current tourism qualifications to identify gaps or overlaps with other industries to ensure effective and efficient delivery of education.
July 2023 to June 2024
Ringa Hora to engage with Te Pūkenga, other delivery partners, and industry to build an appropriate qualification(s) that will include stackable micro-credentials based on gaps or improvements identified in the mapping process.
July 2024 to June 2025
Review progress and check in with businesses and employees on early experiences.
3. Embrace the flux, enable the flex
Initiative 4: Conduct a tourism-conservation employee-sharing pilot, building on the benefits of the Jobs for Nature (J4N) programme
Work with the Department of Conservation (DOC) to pilot a tourism-specific employee-sharing programme, building on the learning and positive outcomes of the J4N programme.
July 2022 to June 2023
The outcomes assessment undertaken on the J4N South Westland tourism projects to be completed in early 2023 to inform the design of the pilot.
July 2023 to June 2024
If pilot undertaken, impacts to be monitored and consideration given to an enduring model.
Initiative 5: Undertake a systems analysis of barriers to employee-sharing models of work
Map the ‘user journey’ from an employer and employee perspective. This will allow any barriers/points of friction to be identified. It is also an opportunity for industry to identify any missing elements that would enable this new way of working.
Identify next steps, which could include supporting employers and employees to achieve effective employee sharing, including region-specific options.
July 2022 to June 2023
- A systems analysis of barriers to employee-sharing will be undertaken. This will inform the development of options to address them.
- Support local/regional initiatives that map the different peaks across industries, giving visibility to those wishing to work across industries/jobs.
July 2023 to June 2024
Continue to explore options to address barriers to employee-sharing.
Initiative 6: Explore options for clear long-term immigration settings
Build on the Productivity Commission’s recommendations for clear long-term settings for immigration, once the Government’s response to the Productivity Commission’s report has been issued.
July 2022 to June 2023
- Input to the Government response on the Productivity Commission’s Fit for Future report.
July 2023 to June 2024
- Facilitate discussion on how to make the most of immigration policy settings in the context of tourism, and ensure the sector draws firstly on domestic workforce.
4. Improving cultural competency and ensuring authentic storytelling
Initiative 7: Pilot programme to build cultural competency through regional resources
A pilot programme to develop local support for tourism organisations to build cultural competency (through dedicated personnel and bespoke learning tools), developed with a regional focus.
July 2022 to June 2023
- Identify regions for a pilot across rural, provincial, and urban settings. This will include reaching out to iwi and business to gauge interest.
- Work with knowledgeable connections to identify key elements for this pilot – for example, history courses developed by local iwi, cultural competency good practice, workplace cultural competency courses, etc.
July 2023 to June 2024
- Local liaison officers to connect and work with local iwi and businesses in developing actions outlined in pilot. This will include discussing with the local iwi and businesses if they believe anything should be added to the pilot plan for their area.
July 2024 to June 2025
- Review outcomes from pilot programme. Consider if national roll out is possible.
5. Lifting technology uptake and innovation to support better work
Initiative 8: Develop Digital Boost tourism and hospitality content
Develop Digital Boost tourism content through a series of new ‘real world stories’ showcasing examples of technology use in the industry and new ‘how to’ videos to build further knowledge, skills, confidence, and trust to uptake this technology.
July 2022 to June 2023
- A suite of new videos is being developed through Digital Boost, led by contracted partner The Mind Lab, by mid-2023.
July 2023 to June 2024
- Assessment of the impact/success of the 2023 video content with potential to amend/ update/extend.
Initiative 9: Expo/trade shows to showcase existing and emerging technologies to the tourism industry
A regular in-person event showcasing the wide range of existing and emerging technology to help boost business productivity and create efficiencies.
The expo would also showcase success stories of tourism businesses who have applied new technologies in their business.
July 2022 to June 2023
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Identify partners to hold the expo and develop a schedule for expos.
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Identify interested tech firms.
July 2023 to June 2024
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Continue progress on further expos.
July 2024 to June 2025
- Continue progress on further expos.
Initiative 10: Encourage more utilisation of business support tools and resources
Encourage better utilisation of existing online business tools and resources and conduct in-depth analysis before upgrading/strengthening existing tools, and/or designing new ones.
July 2022 to June 2023
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Research options for giving existing business tools and resources more visibility in tourism.
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Promote using range of platforms, and input from TIA business survey, on existing tools.
July 2023 to June 2024
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Expand tools to address any gaps.
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Continued marketing/ promotion/re-positioning of existing tools.
July 2024 to June 2025
- Continued marketing/ promotion of existing tools.
Initiative 11: Accelerator programme for innovation in tourism
Tourism accelerators to bring together leaders from tourism and the wider community to generate innovative ideas for the local tourism industry.
July 2022 to June 2023
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Identify partners to run tourism innovation accelerators.
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Design accelerator programme.
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Innovation Programme for Tourism Recovery running.
July 2023 to June 2024
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First accelerator held.
July 2024 to June 2025
- Hold further accelerator events.
Initiative 12: Innovation in tourism business models, to support purpose-led, and intergenerational objectives
Develop a set of tools to promote uptake of innovative business models. This could include workshops or seminars as well as guidance and capability support. These would have a focus on purpose-driven, intergenerational values.
July 2022 to June 2023
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Work with partners who are informed on best practice in purpose-driven, innovative business models (NZ Māori Tourism, Māori business leaders, MBIE Chief Economist Unit) and hold workshops with Regional Tourism Organisations.
6. Showcasing the great – pathways and people in tourism
Initiative 13: A public campaign to showcase Better Work
Run a nationwide campaign to showcase Better Work in the tourism industry. This will include showcasing the variety of careers, and great places to work.
July 2022 to June 2023
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Define the target audience of the campaign, timing of delivery, refine key messages and strategy, and develop the best approach to roll-out.
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Key delivery organisations to be identified.
July 2023 to June 2024
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Launch of nationwide campaign.
July 2024 to June 2025
- Evaluation of campaign to assess if it warrants an extension and/or modifications need to be made.
Initiative 14: Build on the success of Go with Tourism to continue to attract workers to the sector
Build on the success of GWT to continue to attract workers to the sector, and undertake a review of GWT’s ongoing funding, strategic direction and scope, and organisational arrangements.
July 2022 to June 2023
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Commence review of GWT.
July 2023 to June 2024
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Continue to evolve delivery based on strategic direction of GWT.
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