Competition study into personal banking services

Find out about the Commerce Commission's study into competition for the supply and acquisition of personal banking services.

Commerce Commission's draft report

On 21 March 2024, the Commerce Commission published its draft report setting out the preliminary findings and recommendations from its competition study into personal banking services in New Zealand.

The Commission invited people to provide written submissions on its draft report by 18 April 2024.

Read the draft personal banking services competition study report:

Market study into personal banking services(external link) — Commerce Commission

Read the press release:

Government response to draft market study into personal banking services(external link) —


On 20 June 2023, the Government asked the Commerce Commission to begin a competition market study into any factors that may affect competition for the supply or acquisition of personal banking services and to make its final report for the study publicly available by 20 August 2024.

Personal banking services cover a number of essential services for individuals and households, including:

  • savings and deposit services
  • mortgages
  • other lending.

This topic was chosen because of the importance of personal banking services for household saving and spending and for the New Zealand economy. There are indications that competition in the sector may not be working as well as it can for consumers.

Market study to investigate banking competition(external link) —

Gazette notice for the study(external link) —

Further details on the Commerce Commission’s study into personal banking services are available on the Commission’s website.

Competition studies(external link) —

Last updated: 19 April 2024