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A business case provides justification for undertaking a project or programme. It evaluates the benefits, costs and risks of alternative options and presents the rationale for the preferred solution. Its purpose is to obtain management commitment and approval for the investment or funding. Business cases provide a structured way to present the case for investment to decision-makers.

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Our response to project findings

The Biometric Capability Update (BCU) project began in 2018 to modernise Immigration New Zealand’s identity systems. It was paused in November 2025 and ended in January 2026 after major delivery problems and rising costs. It did not deliver the planned capability. An independent review found serious weaknesses in governance, assurance, decision-making and culture. MBIE accepts these findings and is making changes to reduce the risk of this happening again.