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Telecommunications Relay Service

The NZ Relay range of services is provided by the Crown for people with communications disabilities. MBIE funds NZ Relay to provide equal work and lifestyle opportunities for those with speech, hearing and vision disabilities. These services assist people who are Deaf, hard of hearing, have speech communication difficulties or are deafblind to communicate with others over the phone, with the help of a relay assistant.

Summarised summary of submissions: Proposed changes to the NZSL Video Interpreting and Relay Services

The Ministry of Business Innovation and Employment, with the Office for Disability Issues, asked for feedback on six proposed changes to help move to better, more modern video interpreting and relay services to help Deaf, deafblind, hearing-impaired, and speech-impaired New Zealanders to communicate with hearing-people over the phone.