We have responsibility for maintaining and reviewing charters for our regulatory systems.

We engage independent external boards to help shape and guide our work.

Before designing a new dispute resolution scheme, it is essential to consider what arrangements may already be in place for resolving disputes.

There are a wide range of dispute resolution processes with differing features. Choosing the appropriate process for a scheme will depend on a number of factors.

This section has best practice guidance for reviewing existing dispute resolution schemes and developing new schemes.

We undertake a programme of assessment of most of our regulatory systems based on regulation best practice principles and past regulatory failures.