Register

Participant name: ANZ Bank New Zealand Limited

NZBN: 9429040797410(external link) — NZBN

Participant type/Accreditation class: Data holder

Designation regulations in relation to which designated: Banking - Customer and Product Data (Designations for Banking and Other Deposit Taking) Regulations 2025

Class/es of customer data that must be provided: 

(a) the following data about the customer for a relevant account:

(i) the customer’s name:

(ii) data about whether the customer is a joint customer:

(iii) the customer’s contact details (for example, the customer’s email address, phone number, and postal address):

(b) data that identifies a relevant account, including any of the following that are applicable:

(i) the account’s identification codes (for example, an account number):

(ii) the name of the account assigned by the data holder:

(iii) the name of the account assigned by the customer through an electronic facility:

(iv) the currency in which the account is denominated:

(v) the type of account (for example, a personal savings account or business transaction account):

(c) the following data about the balance of a relevant account:

(i) the amount of the balance:

(ii) whether the balance is in credit or debit:

(iii) the type of balance:

(iv) the date and time of the balance:

(v) if the account relates to a revolving credit contract (as defined in section 5 of the Credit Contracts and Consumer Finance Act 2003), the remaining amount of credit available to the customer under the contract:

(d) particulars of each transaction for a relevant account that occurred during the 2-year period before the time of the request under section 15 of the Act:

(e) the following data contained in any statement for a relevant account that the data holder has sent or made available to the customer during the 12 month period before the time of the request under section 15 of the Act:

(i) the statement’s type (for example, an account opening statement or an annual statement):

(ii) the opening and closing dates and times of the period covered by the statement:

(iii) the date and time at which the statement is first sent or otherwise made available to the customer:

(f) a copy of a statement referred to in paragraph (e).

Date from which customer data must be provided: 1 December 2025

Class/es of product data that must be provided: N/A – product data has not been designated Banking

Date from which product data must be provided: N/A

Class/es of action requests that must be completed: making a payment from the customer’s account to another account if:

(a) the payment is made by means of the Bulk Electronic Clearing System operated by Payments NZ Limited; and

(b) the payment is made in New Zealand currency; and

(c) the amount of the payment does not exceed the relevant limit; and

(d) the payment does not require the authorisation of 2 or more persons; and

(e) a payment may be made from the customer’s account through an electronic facility otherwise than under the Act.

Date from which action requests must be performed: 1 December 2025

Participant contact information: open@anz.com

Participant online complaint information: Making a complain(external link)t — ANZ

Notes: From 1 Dec 25 to 31 May 26, electronic banking facility referred to in the “class/es of customer data” above, means goMoney.

Participant name: ASB Bank Limited

NZBN: 9429039435743(external link) — NZBN

Participant type: Data holder

Designation regulations in relation to which designated: Banking - Customer and Product Data (Designations for Banking and Other Deposit Taking) Regulations 2025

Class/es of customer data that must be provided: 

(a) the following data about the customer for a relevant account:

(i) the customer’s name:

(ii) data about whether the customer is a joint customer:

(iii) the customer’s contact details (for example, the customer’s email address, phone number, and postal address):

(b) data that identifies a relevant account, including any of the following that are applicable:

(i) the account’s identification codes (for example, an account number):

(ii) the name of the account assigned by the data holder:

(iii) the name of the account assigned by the customer through an electronic facility:

(iv) the currency in which the account is denominated:

(v) the type of account (for example, a personal savings account or business transaction account):

(c) the following data about the balance of a relevant account:

(i) the amount of the balance:

(ii) whether the balance is in credit or debit:

(iii) the type of balance:

(iv) the date and time of the balance:

(v) if the account relates to a revolving credit contract (as defined in section 5 of the Credit Contracts and Consumer Finance Act 2003), the remaining amount of credit available to the customer under the contract:

(d) particulars of each transaction for a relevant account that occurred during the 2-year period before the time of the request under section 15 of the Act:

(e) the following data contained in any statement for a relevant account that the data holder has sent or made available to the customer during the 12 month period before the time of the request under section 15 of the Act:

(i) the statement’s type (for example, an account opening statement or an annual statement):

(ii) the opening and closing dates and times of the period covered by the statement:

(iii) the date and time at which the statement is first sent or otherwise made available to the customer:

(f) a copy of a statement referred to in paragraph (e).

Date from which customer data must be provided: 1 December 2025

Class/es of product data that must be provided: N/A – product data has not been designated Banking

Date from which product data must be provided: N/A

Class/es of action requests that must be completed: making a payment from the customer’s account to another account if:

(a) the payment is made by means of the Bulk Electronic Clearing System operated by Payments NZ Limited; and

(b) the payment is made in New Zealand currency; and

(c) the amount of the payment does not exceed the relevant limit; and

(d) the payment does not require the authorisation of 2 or more persons; and

(e) a payment may be made from the customer’s account through an electronic facility otherwise than under the Act.

Date of provisioning for class/es of action requests: 1 December 2025

Participant contact information for queries about regulated data provision:

ASB Bank Ltd general enquiries
Mon - Fri 8:00am - 8:00pm
Sat, Sun & public holidays 8:30am - 5:00pm
Online: Contact us(external link) — ASB Bank Ltd
Phone within New Zealand: 0800 803 804
Phone from overseas: +64 9 306 3000 (international toll charges apply)

Participant online complaint information: What happens when I make a complaint(external link) — ASB

Notes: From 1 Dec 25 to 31 May 26, electronic banking facility referred to in the “class/es of customer data” above, means ASB Mobile Banking

Participant name: Bank of New Zealand

NZBN: 9429039342188(external link) — NZBN

Participant type: Data holder

Designation regulations in relation to which designated: Banking - Customer and Product Data (Designations for Banking and Other Deposit Taking) Regulations 2025

Class/es of customer data that must be provided:

(a) the following data about the customer for a relevant account:

(i) the customer’s name:

(ii) data about whether the customer is a joint customer:

(iii) the customer’s contact details (for example, the customer’s email address, phone number, and postal address):

(b) data that identifies a relevant account, including any of the following that are applicable:

(i) the account’s identification codes (for example, an account number):

(ii) the name of the account assigned by the data holder:

(iii) the name of the account assigned by the customer through an electronic facility:

(iv) the currency in which the account is denominated:

(v) the type of account (for example, a personal savings account or business transaction account):

(c) the following data about the balance of a relevant account:

(i) the amount of the balance:

(ii) whether the balance is in credit or debit:

(iii) the type of balance:

(iv) the date and time of the balance:

(v) if the account relates to a revolving credit contract (as defined in section 5 of the Credit Contracts and Consumer Finance Act 2003), the remaining amount of credit available to the customer under the contract:

(d) particulars of each transaction for a relevant account that occurred during the 2-year period before the time of the request under section 15 of the Act:

(e) the following data contained in any statement for a relevant account that the data holder has sent or made available to the customer during the 12 month period before the time of the request under section 15 of the Act:

(i) the statement’s type (for example, an account opening statement or an annual statement):

(ii) the opening and closing dates and times of the period covered by the statement:

(iii) the date and time at which the statement is first sent or otherwise made available to the customer:

(f) a copy of a statement referred to in paragraph (e).

Date from which customer data must be provided: 1 December 2025

Class/es of product data that must be provided: N/A – product data has not been designated Banking

Date from which product data must be provided: N/A

Class/es of action requests that must be completed: making a payment from the customer’s account to another account if:

(a) the payment is made by means of the Bulk Electronic Clearing System operated by Payments NZ Limited; and

(b) the payment is made in New Zealand currency; and

(c) the amount of the payment does not exceed the relevant limit; and

(d) the payment does not require the authorisation of 2 or more persons; and

(e) a payment may be made from the customer’s account through an electronic facility otherwise than under the Act.

Date from which action requests must be performed: 1 December 2025

Participant contact information:

BNZ general enquiries
Monday - Friday 8:00am - 8:00pm
Saturday, Sunday and public holidays 9:00am - 4:00pm
Online: Contact us(external link) — BNZ
Phone within New Zealand: 0800 275 269
Phone from overseas: +64 4 931 8209 (international toll charges apply)

Participant online complaint information: Feedback and complaints(external link) — BNZ

Notes: From 1 Dec 25 to 31 May 26, electronic banking facility referred to in the “class/es of customer data” above, means Internet Banking – Personal

Participant name: Westpac New Zealand Limited

NZBN: 9429034324622(external link) — NZBN

Participant type: Data holder

Designation regulations in relation to which designated: Banking - Customer and Product Data (Designations for Banking and Other Deposit Taking) Regulations 2025

Class/es of customer data that must be provided:

(a) the following data about the customer for a relevant account:

(i) the customer’s name:

(ii) data about whether the customer is a joint customer:

(iii) the customer’s contact details (for example, the customer’s email address, phone number, and postal address):

(b) data that identifies a relevant account, including any of the following that are applicable:

(i) the account’s identification codes (for example, an account number):

(ii) the name of the account assigned by the data holder:

(iii) the name of the account assigned by the customer through an electronic facility:

(iv) the currency in which the account is denominated:

(v) the type of account (for example, a personal savings account or business transaction account):

(c) the following data about the balance of a relevant account:

(i) the amount of the balance:

(ii) whether the balance is in credit or debit:

(iii) the type of balance:

(iv) the date and time of the balance:

(v) if the account relates to a revolving credit contract (as defined in section 5 of the Credit Contracts and Consumer Finance Act 2003), the remaining amount of credit available to the customer under the contract:

(d) particulars of each transaction for a relevant account that occurred during the 2-year period before the time of the request under section 15 of the Act:

(e) the following data contained in any statement for a relevant account that the data holder has sent or made available to the customer during the 12 month period before the time of the request under section 15 of the Act:

(i) the statement’s type (for example, an account opening statement or an annual statement):

(ii) the opening and closing dates and times of the period covered by the statement:

(iii) the date and time at which the statement is first sent or otherwise made available to the customer:

(f) a copy of a statement referred to in paragraph (e).

Date from which customer data must be provided: 1 December 2025

Class/es of product data that must be provided: N/A – product data has not been designated Banking

Date from which product data must be provided: N/A

Class/es of action requests that must be completed: making a payment from the customer’s account to another account if:

(a) the payment is made by means of the Bulk Electronic Clearing System operated by Payments NZ Limited; and

(b) the payment is made in New Zealand currency; and

(c) the amount of the payment does not exceed the relevant limit; and

(d) the payment does not require the authorisation of 2 or more persons; and

(e) a payment may be made from the customer’s account through an electronic facility otherwise than under the Act.

Date from which action requests must be performed: 1 December 2025

Participant contact information:

Westpac Bank general enquiries
Monday - Friday 7:00am - 8:00pm
Saturday, Sunday and public holidays 8:00am - 5:00pm
Online: Contact us(external link) — Westpac
Phone within New Zealand: 0800 400 600
Phone from overseas: +64 9 912 8000 (international toll charges apply)

Participant online complaint information: Making a complaint(external link) — Westpac

Notes: From 1 December 2025 to 31 May 2026, electronic banking facility referred to in the “class/es of customer data” above, means Westpac One, but does not include that facility to the extent that it relates to a user login in the name of a person other than an individual; or Westpac One Business.