OECD guidelines for multi-national enterprises
The OECD produces voluntary guidelines and recommendations on responsible, sustainable multi-national business conduct.
What the guidelines cover
The Guidelines for Multinational Enterprises cover issues including:
- information disclosure
- industrial relations
- human rights
- environmental issues
- combating bribery
- consumer interests
- science and technology
The guidelines have been regularly updated since they were first produced in 1976. The last update was in 2011.
The standards of behaviour and good practice are additional to the laws of the countries where a business operates, however they are not legally enforceable and don't override or substitute local laws.
All OECD members are committed to promote the guidelines within their jurisdictions.
Why they are important
Responsible business conduct builds trust and confidence in businesses and markets. The guidelines are intended to help the private sector grow their business responsibly by promoting human rights and boosting social development around the world.
Who should use them
Multi-national businesses are the main focus, such as a New Zealand company that also operates in Thailand, or an American-owned company operating in New Zealand. However the guidelines can also be used by domestic businesses, such as those that are part of international supply chains.
Accessing the guidelines
The full guidelines can be accessed on the OECD website:
We have developed a summary of the guidelines in 2 parts:
- Part 1 can be used by enterprises to assess the social responsibility ‘health’ of enterprises
- Part 2 can be used by governments.
Tools to support the guidelines
The OECD has also developed a range of tools to help multinational enterprises and stakeholders interpret and apply specific aspects of the guidelines. These include:
- a guide on the use of due diligence to promote responsible business conduct
- a tool to help multinational enterprises manage risk in countries where governments are unwilling or unable to assume their responsibilities:
Other OECD guides and tools are also available for the:
- agricultural sector(external link)
- financial sector(external link)
- extractive sector(external link)
- mineral sector(external link)
- textile and garment sectors(external link).
How the guidelines are administered
The Government's responsibilities under the guidelines are carried out by dedicated National Contact Points (NCPs). We are the NCP for New Zealand. We act to:
- promote the guidelines on a national level, through our own channels and stakeholders' channels
- handle any inquiries and discuss any matters related to the guidelines
- assess and investigate any ‘specific instance’ complaints lodged against a multinational operating or headquartered in New Zealand
- report annually to the OECD Investment Committee on NCP activities.
We are helped by a liaison group that meets annually with representatives from:
- Ministry of Justice
- Ministry for the Environment
- Ministry of Foreign Affairs and Trade
- The Treasury
- Reserve Bank
- Inland Revenue Department
- Human Rights Commission
- New Zealand Council of Trade Unions
- Business New Zealand
- Engineering, Printing and Manufacturing Union
- New Zealand Business Council for Sustainable Development.
- Directors’ Institute.
The liaison group helps promote and raise awareness of the guidelines through its members’ networks. It may also act as a source of advice and assistance to the NCP in the handling of inquiries or complaints made under the guidelines.
When a business doesn't meet the standards
Although the guidelines are voluntary, they provide a format to raise issues about a company’s activity and behaviour.
Issues can be raised with the NCP of the country where a problem has occurred. If no national contact point is available, issues can be raised within the country where the multi-national is headquartered.
If further action is needed, we will provide resolution assistance, eg, mediation. We don't adjudicate or duplicate other tribunals that assess compliance with New Zealand law.
Issues arising in New Zealand
If you wish to submit/raise an issue about a multi-national business provide the following details:
- your name
- contact details – phone, email, postal address
- whether you are bringing the submission on behalf of others and if yes, who?
Multinational enterprise (MNE) details:
- the name and contact details of the multi-national business the submission relates to
- whether you or your organisation have been in contact with the organisation named in the submission.
Describe the activity/situation you are submitting about and how the issues specifically relate to the OECD guidelines:
- where and when the situation occurred
- the sections of the OECD guidelines the submission relates to
- the parts of the guidelines that weren't followed?
- how the action affected you or those you are submitting on behalf of.
Outline what you hope to achieve through the specific instance process:
- the actions you think the enterprise should take to resolve the situation
- your desired outcome(s) ie the resolution you would like to see.
In your submission answer these 2 questions:
- Have there been other attempts to resolve the situation?*
- Has this submission been brought to the attention of other forums or other NCPs? If so, give an account of any steps taken and the outcome.
Supporting documentation (if any):
- Indicate how the documentation relates to the points made in your submission.
- Note that all information received from each party is usually shared with the other, unless there is good reason not to. Indicate if there is any information in your submission that should be treated as confidential and if so why.
We will consider all information provided by both parties.
Issues arising in another country
To complain about the activity of a multi-national business that happened in another country, you will need to contact the NCP of that country.
If that country doesn't adhere to the guidelines and doesn't have a NCP, you will need to raise the issue with the NCP of the country where the business is headquartered.
How we handle complaints relating to the guidelines
First, we assess if the issue merits further examination. All information received from each party is usually shared with the other, unless there is good reason not to. Confidentiality between both parties is also expected.
We aim to complete this initial assessment within 3 months of receiving a complaint.
We have prepared a summary of what we expect to do when a complaint is raised under the guidelines:
Outcome of a complaint
If a complaint is rejected at the end of the initial assessment, we will release a statement that describes the issues raised and the reasons for our decision.
If the complaint is accepted as warranting further examination, we offer ‘good offices’ to help the parties resolve the issues. We aim to complete this process within 1 year.
At the conclusion of these procedures, and after consultation with the parties involved, the NZ NCP will make some information public. In both cases, we will include a summary of the complaint in our annual report to the OECD.
Outcomes of specific instance applications
- the initial assessments of applications
- cases where applications have not been accepted by the NCP
- final statements issued by the NCP where a Specific Instance has been concluded.
Specific instance complaints: