Dispute resolution schemes need to collect data and information to ensure that services are effective. This information helps to monitor, evaluate, and report on the scheme. Intelligence gathered also provides valuable insights into the regulatory systems in which schemes operate.
Funding models for dispute resolution schemes range from full cost recovery to user pays, and from full funding by the state or industry to a shared arrangement.
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pdf, 413 KBIn developing or reviewing a dispute resolution scheme, you need to decide how the outcomes of the scheme are given effect, what remedies are available and the rights of review/appeal.
Policies and processes are needed to manage the risks and responsibilities for staff delivering a dispute resolution scheme and provide appropriate support for them.
There are a wide range of dispute resolution processes with differing features. Choosing the appropriate process, or a change in the process for a scheme, will depend on a number of factors.
This section will guide your decision-making about specific considerations when designing a new dispute resolution scheme.
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