Hospitality and tourism workforce surveys
Since 2022, the Ministry of Business, Innovation and Employment has commissioned 3 extensive surveys from Auckland University of Technology and Dr David Williamson.
These surveys provide data and insights on emerging trends for the sector workforces in worker perception of industry, burnout, pay, retention and other core indicators. With the most recent 2025 survey Strengthening futures, we can now compare workforce trends across a series of years.
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Hospitality and tourism employment: Strengthening futures 2025
This report examines how employment conditions are evolving in ways that directly impact the sector's ability to strengthen futures for both individual workers and the industry.
Hospitality and tourism employment: Rebound and roads forward 2024
As a follow-up to the 2022 survey, this report examines indicators including wages, conditions, and employment experiences. This year, questions related to thriving at work, employee wellbeing, and environmental sustainability were also included.