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Appendices
On this page
I tēnei whārangi
Appendix 1: Location of work
Location
Number of responses
Percentage of responses
Northland
22
2.1%
Auckland
373
36.2%
Coromandel/Bay of Plenty
47
4.6%
East Cape/Gisborne
21
2%
Taranaki/King Country
28
2.7%
Wellington/Wairarapa
96
9.3%
Manawatū-Whanganui
42
4.1%
Marlborough/Nelson/Tasman
43
4.2%
Hurunui/Kaikoura
4
0.4%
West Coast
9
0.9%
Christchurch/Canterbury
143
13.9%
Mackenzie/Timaru/Waitaki
14
1.4%
Queenstown/Wanaka/Central Otago
40
3.9%
Dunedin/Otago
34
3.3%
Southland/Clutha
25
2.4%
Transient (I move locations often)
7
0.7%
Note: N = 1029
Appendix 2: Business type employed in
Business type
Number of responses
Percentage of responses
Adventure and outdoor
33
3.2%
Air transport
18
1.7%
Attractions, conferences and events
37
3.6%
Culture and heritage
9
0.9%
Land transport
22
2.1%
Regional tourism organisations
22
2.1%
Water transport and cruise
9
0.9%
Tour services and services to tourism
27
2.6%
Travel agency
27
2.6%
Accommodation (hotels, motels, hostels, holiday parks, lodges)
288
27.9%
Restaurants
111
10.8%
Cafes
104
10.1%
Fast food or takeaways
158
15.3%
Bars/pubs/nightclubs
63
6.1%
Chartered clubs
4
0.4%
Catering
26
2.5%
Event venues
26
2.5%
Cinemas
8
0.8%
Casinos
8
0.8%
Other
32
3.1%
Appendix 3: Main role (Non-managerial)
Role
Number of responses
Percentage of responses
Wait person/food and beverage attendant
68
13.5%
Bar person
28
5.6%
Fast-food worker
92
18.3%
Barista
23
4.6%
Chef
23
4.6%
Kitchen hand
35
7%
Front office
35
7%
Housekeeping
32
6.4%
Cleaner
15
3%
Gaming operator
4
0.8%
Security/door staff
4
0.8%
Tourism business operator
5
1%
Tourism sales/service
19
3.8%
Tour guide
6
1.2%
Regional tourism organisation employee
7
1.4%
Administration
39
7.8%
Airline cabin crew
3
0.6%
Transport
9
1.8%
Other
41
8.2%
IT, finance, and marketing
15
3%
Note: n = 503
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https://www.mbie.govt.nz/immigration-and-tourism/tourism-research-and-data/tourism-data-insights/tourism-and-hospitality-workforce-surveys/hospitality-and-tourism-employment-2024/appendices
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