New Zealand consumer surveys
The Consumer Protection team conducts biennial New Zealand Consumer Surveys (NZCS) to find out what adult New Zealanders know about consumer laws and it explores how they behave when they experience problems with products and services. The surveys provide national level insights on the health of the Consumer & Commercial regulatory system, and enable changes to be monitored.
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New Zealand Consumer Survey 2020
The NZCS 2020 was conducted between 2 November 2020 and 19 January 2021. In total 1,734 consumers aged 18 years or older responded to the survey. The 2020 survey is the third in the series, and where possible findings are compared back to the 2018 and 2016 surveys.
New Zealand Consumer Survey 2018
The NZCS 2018 was conducted between 1 November 2018 and 25 January 2019 and nearly 2,600 consumers aged 18 years or over responded to the survey. Where possible findings are compared back to the 2016 baseline survey.
National Consumer Survey 2016
The National Consumer Survey 2016 was conducted between 7 November 2016 and 23 December 2016 and 1,246 consumers aged 18 years or over responded to the survey.