New Zealand consumer surveys

These surveys provide national level insights on the health of the consumer regulatory system.They gather information on the scale of consumer knowledge and issues in New Zealand, and enable changes to be monitored.

New Zealand Consumer Survey 2018

The Consumer Protection team commissioned a national survey of consumers to find out what New Zealanders know about their rights and their experiences of dealing with problems. The survey was responded to by nearly 2,600 consumers aged 18 years or over, and where possible findings are compared back to the 2016 baseline survey.

National Consumer Survey 2016

In 2016 we surveyed more than 1,200 New Zealanders to gain a better understanding of what consumers know about their rights, where they have experienced issues, and how they have tried to resolve those issues.