Review of consumer credit law
The Government is reviewing consumer credit law as part of a wider reform process for financial services. This section also includes information about previous reviews of consumer credit law.
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28,000 potential fires still in New Zealanders homes
MBIE is urging everyone to check any bathroom heaters they have and remove them if they are included in last year’s Serene heater recalls. This is due to a significant risk to lives and property.
More than 21,000 lifejackets recalled due to faulty mechanism
The Ministry of Business, Innovation and Employment (MBIE) and Maritime New Zealand are calling for New Zealanders to double check their lifejackets this summer. This is due to a fault found in an inflator mechanism which may result in jackets not inflating as expected.
Corded blind safety
Since 2009 there have been 6 deaths of young children in New Zealand due to cords in window coverings – 3 of which have occurred in the past 10 years.
Fit for purpose financial services reform
The Ministry of Business, Innovation & Employment consulted on proposed changes to how financial products and services are regulated in 3 key areas: consumer credit, financial services conduct and financial dispute resolution.
New Zealand consumer surveys
The Consumer Protection team conducts biennial New Zealand Consumer Surveys (NZCS) to find out what adult New Zealanders know about consumer laws and it explores how they behave when they experience problems with products and services. The surveys provide national level insights on the health of the Consumer & Commercial regulatory system, and enable changes to be monitored.
Feedback on an exposure draft of the Consumer Information Standards (Unit Pricing for Grocery Products) Regulations 2023
MBIE consulted on an exposure draft of the Consumer Information Standards (Unit Pricing for Grocery Products) Regulations 2023. These draft regulations intend to help consumers compare grocery prices more easily by requiring the consistent display of unit pricing in New Zealand’s major grocery retailers.
Exposure draft of Credit Contracts and Consumer Finance (Buy Now Pay Later) Amendment Regulations
We sought feedback on an exposure draft of the Credit Contracts and Consumer Finance (Buy Now Pay Later) Amendment Regulations 2022 (the Draft Regulations).
COVID-19 consumer impacts study reports
This study followed a group of over 1,000 adult New Zealanders from March 2021 to March 2022 to track changes in consumer concerns, attitudes and experiences.
Consumer Protection quarterly reports
Our Consumer Protection team report quarterly on New Zealand's consumer issues landscape.