Fit for purpose financial services reform
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Submissions due: 19 June 2024, 5pmThe Ministry of Business, Innovation & Employment is now consulting on proposed changes to how financial products and services are regulated in three key areas: consumer credit, financial services conduct and financial dispute resolution.
On this page
We’re seeking feedback on options for streamlining how banks and other financial service providers are regulated by the government. This includes exploring changes to lending laws, how financial institutions should treat their customers, and ways to improve dispute resolution between consumers and providers.
Zoom webinar
We hosted a webinar for general information on the overall reforms and to provide an opportunity to ask general questions.
Watch the recording of Zoom webinar (29 May 2024)(external link) — YouTube
Download the slides from the Financial Services Reform webinar (29 May 2024) [PDF, 1.6 MB]
Consumer credit legislation
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Fit for purpose consumer credit legislation: Discussion document [PDF 1MB]
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Fit for purpose consumer credit legislation: Summary of discussion document [PDF 281KB]
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Fit for purpose consumer credit legislation - high cost credit contracts provisions: Summary document [PDF 283KB]
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Submission template: Fit for purpose consumer credit legislation [DOCX 42KB]
Financial services conduct regulation
How to make a submission
The Ministry of Business, Innovation and Employment (MBIE) seeks written submissions on the issues raised in these documents by 5pm on 19 June 2024.
Your submission may respond to any or all of these issues. Where possible, please include evidence to support your views, for example references to independent research, facts and figures, or relevant examples.
Please use the submission template provided above. This will help us to collate submissions and ensure that your views are fully considered. Please also include your name and (if applicable) the name of your organisation in your submission.
Please include your contact details in the cover letter or e-mail accompanying your submission.
You can make your submission:
- By sending your submission as a Microsoft Word document to
- Consumer credit review: consumer@mbie.govt.nz
- Financial services conduct regulation financialmarkets@mbie.govt.nz
- Effective financial dispute resolution financialmarkets@mbie.govt.nz
- By mailing your submission to:
Financial Markets policy
Building, Resources and Markets
Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand
Please direct any questions that you have in relation to the submissions process to financialmarkets@mbie.govt.nz.
Use of information
The information provided in submissions will be used to inform MBIE’s policy development process and will inform advice to Ministers on potential reforms to financial markets conduct requirements. We may contact submitters directly if we require clarification of any matters in submissions.
Release of information
MBIE will publish the submissions on our website at www.mbie.govt.nz.
Submissions may be subject to release under the New Zealand Official Information Act 1982 and requests under the Privacy Act 2020.
Official Information
Submissions may be requested under the Official Information Act 1982. If you have any objection to the release of any information in your submission, please set it out clearly in your submission.
Please clearly indicate which parts you consider should be withheld, together with the reasons for withholding the information and the grounds under the Official Information Act 1982 you believe apply. We will take such objections into account and will endeavour to consult with submitters when responding to requests under the Official Information Act 1982.
Private information
The Privacy Act 2020 governs how we manage personal information (e.g. collection, use, holding, disclosure, etc). Any personal information you supply to us in the process of making a submission for this consultation will only be used for the purpose of assisting in the development of policy advice in relation to this review, to attribute submissions or for contacting you about your submission. We may also use personal information you supply in the course of making a submission for other reasons permitted under the Privacy Act 2020 (e.g. with your consent, for a directly related purpose, or where the law permits or requires it).
Please clearly indicate in the cover letter or email accompanying your submission if you do not wish for your name, or any other personal information, to be disclosed in any summary of submissions or external disclosures. You have rights of access to and correction of your personal information as explained on the MBIE website at www.mbie.govt.nz. If you included the personal information of another individual in your submission, they also have the right to access and/or correct of their own information.
Other information
If there is other information that you would like to submit to MBIE for consideration in this consultation but do not want it publicly disclosed, please do clearly set that out in your submission for MBIE to consider.