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Publications of submissions and information requests

When you send in your submission, it might be put on this website. If you do not want your submission published on the MBIE website, you have to tell us clearly.

Topic 2: Misuse

This section explains that the NZ Relay Service has had instances of being misused. This helps us ask questions to understand how we can deliver an inclusive service, while making sure everyone is safe, and misuse is limited.

Telecommunications Relay Service

The NZ Relay range of services is provided by the Crown for people with communications disabilities. MBIE funds NZ Relay to provide equal work and lifestyle opportunities for those with speech, hearing and vision disabilities. These services assist people who are Deaf, hard of hearing, have speech communication difficulties or are deafblind to communicate with others over the phone, with the help of a relay assistant.