Investigations case management replatform

About the project

The project is modernising TIKA, the case-management system used by investigators across MBIE, by upgrading it from on-premises infrastructure to a cloud-hosted service with browser-based access. A common system supports safer field work, clearer information sharing, more consistent investigation practices and less administrative effort across employment, tenancy, immigration and other regulatory activities. The project is upgrading MBIE’s investigation case-management systems to a cloud product. Scope and timeframe have increased, and technical environment delays are being managed.

Current focus

Competitive procurement and a phased go-live to reduce cost, delivery and transition risk.

Latest update

The project is in year 3 of 4. Its scope has expanded, requiring additional funding and time, while delays in providing technical environments are being monitored for downstream impacts.

Path to Green

The project will use a competitive procurement process and phased go-live approach to manage cost, risk and delay.

Expected benefits

• A secure, supported cloud platform for investigation case management.
• More consistent processes across employment, tenancy and immigration investigations.
• Improved access to case information and better support for operational decision-making.
• Reduced risk and cost associated with maintaining old systems.

These benefits are extracted from the Benefits Realisation Plan.

Latest Change Request

Financial: Increased project Capex from $3,897,424 to $4,463,440. Increased the WOLC from $6,367,734 to $8,054,928.

Scope: Added API integration with 8 more public facing complaint forms (total 9) with TIKA complaints, to scope.

Schedule: Change in closure date from 15 June 2026 to 15 February 2027.

Benefits: Change in benefits and benefit realisation date.

Note: That the Capex requirements have been reviewed and funding availability confirmed by Finance.