Investigations case management replatform

About the project

The project is modernising TIKA, the case-management system used by investigators across MBIE, by upgrading it from on-premises infrastructure to a cloud-hosted service with browser-based access. A common system supports safer field work, clearer information sharing, more consistent investigation practices and less administrative effort across employment, tenancy, immigration and other regulatory activities. The project is upgrading MBIE’s investigation case-management systems to a cloud product. Scope and timeframe have increased, and technical environment delays are being managed.

Current focus

Competitive procurement and a phased go-live to reduce cost, delivery and transition risk.

Latest update

The project is currently in its third year of a four-year delivery programme and is progressing as planned. Development activities continue, with regular solution releases being delivered and validated. Work is also underway to prepare for the transition of existing business data to the new platform and to establish the production-ready operating environment. Planning and assurance activities are progressing to support a secure, accessible, and reliable solution.

Path to Green

The project will use a competitive procurement process and phased go-live approach to manage cost, risk and delay.

Expected benefits

• Modernised and future-ready platform through upgrade to a cloud-based solution.
• Improved security and resilience with a more secure and reliable technology foundation.
• Reduced legacy infrastructure costs by avoiding investment in ageing systems.
• Increased operational efficiency through automation and reduced manual data processing.
• Enhanced user experience with simpler, more accessible digital services.
• Greater capacity for future improvements and evolving business needs.

These benefits are extracted from the Benefits Realisation Plan.

Latest Change Request

Financial: Increased project Capex from $3,897,424 to $4,463,440. Increased the WOLC from $6,367,734 to $8,054,928.

Scope: Added API integration with 8 more public facing complaint forms (total 9) with TIKA complaints, to scope.

Schedule: Change in closure date from 15 June 2026 to 15 February 2027.

Benefits: Change in benefits and benefit realisation date.

Note: That the Capex requirements have been reviewed and funding availability confirmed by Finance.