Returnee survey results

The survey went live in May 2021 and helped us understand what was working well, and where we could make improvements. The survey asked questions about each stage of the returnee journey, from planning their travel through travel, arrival in New Zealand and their time in the facility itself.

Data for the month of January 2022

People staying at MIQ report an overall positive experience, with the overwhelming majority of people staying at MIQ reporting that they feel safe, are being treated well and are well informed about their stay. Some people also tell us that they are unhappy with the cost of MIQ and that some had difficulties with the usability of the booking system.

The response rate in January was 47%, with 3249 people taking part. 

About the survey in December

• Overall experience: 64% positive responses
• Response rate: 47%
• Responses: 3249

Satisfaction by journey phase

• Satisfied with MIQ while planning travel to New Zealand: 71% positive responses
• While travelling to New Zealand: 76% positive responses
• While arriving at MIQ: 79% positive responses
• While staying at MIQ: 84% positive responses

Satisfaction with communications

• Information on the MIQ website: 72% satisfied
• MIAS Portal (booking system): 66% satisfied
• General information before and during their stay at MIQ: 79% satisfied

Satisfaction with pastoral care

• Felt safe: 89% positive responses
• Wellbeing needs met: 77% positive responses
• Treated with respect: 92% positive responses
• Treated fairly: 91% positive responses

Comments

• 27% positive comments
• 34% neutral comments
• 38% negative comments