How to use the TIS/VIS
Learn about how to access telephone and video interpreting services.
Connecting with a telephone interpreter
From New Zealand
Call ezispeak on 0800 472 314
Call ezispeak on +61 39 0072 933
When you call ezispeak you will hear a pre-recorded message and be given a menu of options to select from.
Press 1 to get access to a telephone interpreter immediately.
Make sure you have your PIN number ready.
The Telephone Interpreting Service is an on-demand service. This means there is no need to pre-book a telephone interpreter for the most common languages. Pre-booking is required for less common languages.
For a list of languages that should be pre-booked, see the booking form and instructions.
- Use the ezispeak online self service(external link)
- Email ezispeak, or,
- Call their customer service team on 0800 453 771.
To understand what language you need for your client, see the Language Aid.
What language does my customer speak? [PDF 1.1MB](external link) — ezispeak website
Booking and connecting with a video interpreter
Alongside telephone interpreters, ezispeak provides video interpreters through the Zoom platform. Video interpreting:
serves as an effective replacement for onsite interpreting in situations where interpreters are not available or are required at short notice
provides greater flexibility in crisis management situations such as pandemics where the physical presence of non-critical personnel could present significant risks
presents greater opportunities for cost containment given the minimum period is 50% less than onsite interpreting.
Agencies’ staff wishing to use video interpreting services will be able to either:
Outsource the entire scheduling of the Zoom session to ezispeak, who will email the zoom link to you and your non-English speaker/s - this option is recommended for staff with no access to Zoom Premium Licences; or
Request that a video interpreter be assigned to your zoom session, which you have already pre-booked - this option is recommended for those staff with Zoom Premium Licences who need to schedule formal zoom sessions such as meditations or interviews.
Unlike for telephone interpreting services (with the exception of rare languages) pre-booking is necessary for video interpreting. However services can be requested in advance with as little as 3 hours notice.
The ezispeak booking portal is password protected. To get access to the booking portal you need to download, complete and return one of the following forms to: firstname.lastname@example.org. Please note all user accounts must be named (individual) work accounts. No group or personal email addresses will be accepted.
Tips for agencies' staff to work through an interpreter
Start the call with a round of introductions and inform the client that the call is recorded for quality assurance, training and dispute resolution purposes.
Speak slowly, clearly and stop frequently to enable the interpreter to convey the information to your client.
Talk directly to your client as if they spoke English, and the interpreter will relay your words.
Contact ezispeak’s customer support
Phone: 0800 472 314
Provide feedback to ezispeak
Use the online form(external link) — ezispeak website