Scheme payment recipients

This page will be updated monthly to reflect payments made through the COVID-19 Consumer Travel Reimbursement Scheme.

Scheme payment recipient data will be published on the second Tuesday of every month and cover payments made during the previous month.

In December 2020, MBIE made payments of $12,020,381.41 excluding GST to the travel businesses listed in the table below (total scheme payments as at 31 December 2020, $18,412,353.99 excluding GST). This page only shows reimbursements made through the Scheme, it doesn't cover any refunds, credits or rebookings that were returned to New Zealand consumers prior to 14 August 2020.

  • The Scheme payments for refunds column represents 7.5% of the value of refunds returned to consumers.
  • The Scheme payments for credits and rebookings column represents 5% of the value of credits and rebookings returned to consumers.
  • The number of bookings column shows the refunds, credits and rebookings that have been reimbursed through the Scheme. Note that a single booking may represent multiple transactions and multiple consumers.
Business Scheme payments for refunds ($) Scheme payments for credits and rebookings ($) Total scheme payments ($) Number of bookings
First Travel Group Ltd 117,147.78 123,858.81 241,006.59 1,372
ATPI New Zealand Limited 33,655.80 20,650.83 54,306.63 251
Bon Voyage Cruises & Travel 9,665.47 20,388.81 30,054.28 127
Capital Travel 3,907.25 5,043.02 8,950.27 63
Concept Travel / Ski Travel 11,201.67 8,990.52 20,192.19 75
C&I Travel Specialists 78,467.09 0 78,467.09 25
Destinations Travel Management 4,519.15 3,644.26 8,163.41 38
Fortis Travel Ltd / Fortis Events 24,865.67 34,907.15 59,772.82 341
Holland Clarke & Beatson Travel 16,855.61 19,429.64 36,285.25 242
Loyal Holidays Ltd 292.92 1,464.49 1,757.41 11
North Shore Business Travel 20,818.05 26,234.96 47,053.01 196
Our World 20,449.35 8,882.73 29,332.08 184
Pukekohe Travel 87,213.41 81,524.38 168,737.79 260
Service Travel 1,908.38 1,481.08 3,389.46 14
Sound Travels 4,086.76 6,839.17 10,925.93 46
Stars Travel New Plymouth 9,488.84 15,304.40 24,793.24 144
Stars Travel Newmarket 5,111.46 7,592.78 12,704.24 76
Target Travel 4,927.82 2,889.47 7,817.29 59
The Private Travel Company 25,777.08 22,056.95 47,834.03 217
Travel 2 U 14,996.76 0 14,996.76 23
Travel Beyond Group 5,237.69 11,351.14 16,588.83 89
Travel Connections 13,887.72 11,069.40 24,957.12 105
Travel Designers Ltd 6,353.17 9,343.78 15,696.95 86
Travel Directions 4,768.81 3,410.85 8,179.66 25
Travel Productions 5,811.10 7,047.62 12,858.72 104
Travelcom Mt Maunganui 6,567.32 11,033.01 17,600.33 117
YOU Travel Bethlehem 43,945.67 23,116.81 67,062.48 342
YOU Travel Birkenhead 8,834.92 11,599.11 20,434.03 84
YOU Travel Eltham 11,255.84 6,020.70 17,276.54 90
YOU Travel Feilding 13,582.31 7,068.86 20,651.17 100
YOU Travel Ferrymead 36,115.00 34,936.12 71,051.12 361
YOU Travel Hamilton 12,686.24 7,437.49 20,123.73 104
YOU Travel Helensville 3,294.04 3,085.33 6,379.37 40
YOU Travel Katikati 18,468.45 10,125.39 28,593.84 110
YOU Travel Levin 5,367.33 12,543.11 17,910.44 53
YOU Travel Mairangi Bay 12,662.54 9,653.31 22,315.85 85
YOU Travel Manly 19,357.99 17,757.43 37,115.42 166
YOU Travel Matamata 8,130.86 12,031.28 20,162.14 106
YOU Travel Manukau 10,925.77 11,195.68 22,121.45 83
YOU Travel Morrinsville 2,537.13 1,740.22 4,277.35 17
YOU Travel Mount Maunganui 27,581.23 19,287.38 46,868.61 309
YOU Travel Napier 13,961.44 11,608.28 25,569.72 170
YOU Travel New Lynn 8,852.68 15,853.96 24,706.64 90
YOU Travel Newmarket 20,332.65 23,622.97 43,955.62 198
YOU Travel Orewa 26,132.56 30,922.66 57,055.22 296
YOU Travel Takapuna 20,662.56 49,187.64 69,850.20 215
YOU Travel Taradale 1,657.40 2,702.38 4,359.78 38
YOU Travel Taupo 8,067.83 4,345.88 12,413.71 90
YOU Travel Tauranga City 15,659.35 19,138.18 34,797.53 79
YOU Travel Timaru 11,684.88 5,702.11 17,386.99 90
YOU Travel Waiheke 33,577.95 6,271.70 39,849.65 127
YOU Travel Waihi 2,493.79 7,116.49 9,610.28 74
YOU Travel Wellington 4,855.31 4,203.83 9,059.14 55
YOU Travel Whangarei 21,821.24 11,143.75 32,964.99 181
YOU Travel Whitianga 20,561.47 8,723.60 29,285.07 165
Flight Centre 2,069,372.87 275,218.62 2,344,591.49 14,331
Travel Managers Group 124,952.06 17,872.47 142,824.53 739
Travelsmart Queenstown 2,391.87 0 2,391.87 9
Travelsmart Napier 8,447.56 103.05 8,550.61 56
Travelsmart Stratford 758.73 76.31 835.04 14
Travelsmart Porirua 5,041.56 264.31 5,305.87 42
Travelsmart Meadowbank 23,620.20 1,568.21 25,188.41 70
Travelsmart Palmerston North 6,409.80 0.1 6,409.90 29
World Travellers Ashburton 13,348.93 1,092.79 14,441.72 44
World Travellers Christchurch City & World Travellers Wanaka 74,800.74 18,991.24 93,791.98 596
World Travellers Elliott Travel 23,535.75 12,896.59 36,432.34 181
Fuzion Travel 20,095.23 20,561.58 40,656.81 195
Galaxy Travel World Travellers 11,859.40 3,928.49 15,787.89 90
Inspire Travel 304.67 383.29 687.96 21
World Travellers Kerikeri 13,098.66 2,832.67 15,931.33 96
World Travellers King Country 3,378.65 2,538.22 5,916.87 31
World Travellers Masterton 8,272.23 411.33 8,683.56 56
McIntosh Travel World Travellers 15,242.41 4,621.27 19,863.68 93
WORLD TRAVELLERS MILFORD 11,916.29 3,523.02 15,439.31 52
World Travellers Motueka 21,886.20 6,317.36 28,203.56 102
World Travellers Napier 12,691.57 2,953.03 15,644.60 53
World Travellers Nelson 9,827.83 3,564.63 13,392.46 64
World Travellers New Plymouth 12,319.73 5,674.34 17,994.07 71
World Travellers Remuera 6,312.53 755.87 7,068.40 30
World Travellers Riccarton 51,995.18 5,433.96 57,429.14 196
Worldtravellers Waikanae 3,752.87 1,215.26 4,968.13 18
World Travellers Warkworth 9,053.74 1,454.63 10,508.37 36
Accent on Travel 1,621.17 756.18 2,377.35 6
Atlantic & Pacific Business Travel Limited 1,780.86 9,623.34 11,404.20 101
BCD Travel NZ 10,674.41 6,480.14 17,154.55 61
Best Travel and Cruise 40,874.99 9,866.70 50,741.69 144
Eco Travels 1,514.99 46,299.45 47,814.44 565
ECO TRAVELS PAPATOETOE 598.65 0 598.65 2
GIlpin Travel 6,650.56 1,948.15 8,598.71 26
Harbour City Travel 3,546.54 1,686.02 5,232.56 30
helloworld Travel Birkenhead 404.72 0 404.72 1
helloworld Travel Blenheim 42,554.28 57,410.72 99,965.00 611
helloworld Travel Botany Junction 10,527.36 2,145.80 12,673.16 33
helloworld Travel Browns Bay 5,539.24 2,530.39 8,069.63 19
helloworld Travel Cambridge 11,094.75 4,831.87 15,926.62 82
helloworld Travel Dunedin 86,380.60 28,198.26 114,578.86 497
helloworld Travel Feilding 8,014.58 8,401.30 16,415.88 58
helloworld Travel Gisborne 265.97 0 265.97 2
helloworld Travel Havelock North 3,167.70 0 3,167.70 4
helloworld Travel Hobsonville 2,753.76 521.55 3,275.31 19
helloworld Travel Howick 7,208.53 0 7,208.53 13
helloworld Travel Invercargill 685.8 251.04 936.84 9
helloworld Travel Lambton Quay 26,217.72 638.65 26,856.37 84
helloworld Travel Lower Hutt 9,538.84 6,538.26 16,077.10 73
helloworld Travel Masterton 8,988.41 2,902.20 11,890.61 40
helloworld Travel Miramar 3,250.69 622.42 3,873.11 23
helloworld Travel Mt Maunganui 1,048.00 2,604.21 3,652.21 22
helloworld Travel Napier 1,716.98 25 1,741.98 8
helloworld Travel Nelson 19,070.88 9,003.57 28,074.45 158
helloworld Travel Ohakune 2,208.81 0 2,208.81 10
helloworld Travel Orewa 20,268.91 5,825.41 26,094.32 74
helloworld Travel Petone 2,444.78 0 2,444.78 9
Helloworld Travel Pukekohe 1,621.80 5,021.52 6,643.32 59
helloworld Travel Rangiora 14,837.76 0 14,837.76 44
helloworld Travel Richmond 6,718.80 265.6 6,984.40 23
helloworld Travel Rotorua 5,628.15 2,995.30 8,623.45 36
helloworld Travel Rototuna and Te Rapa 27,355.65 20,740.15 48,095.80 127
helloworld Travel Royal Oak 18,821.83 3,821.11 22,642.94 71
Helloworld Travel Services (NZ) Ltd 65,253.96 18,689.34 83,943.30 314
helloworld Travel Strandon 4,656.88 1,491.30 6,148.18 37
helloworld Travel Tauranga 7,052.41 2,358.58 9,410.99 24
helloworld Travel Tauranga Crossing 2,904.38 2,988.16 5,892.54 18
helloworld Travel Te Kuiti 8,309.05 4,038.45 12,347.50 76
helloworld Travel Thames 10,105.29 5,922.21 16,027.50 106
helloworld Travel Timaru 3,812.56 0 3,812.56 11
helloworld Travel Tokoroa 1,985.41 237.95 2,223.36 19
helloworld Travel Upper Hutt 3,431.55 5,253.87 8,685.42 36
helloworld Travel Waipukurau 7,818.64 0 7,818.64 29
helloworld Travel Warkworth 2,518.58 7,643.36 10,161.94 54
helloworld Travel Whakatane 4,369.93 1,809.10 6,179.03 19
helloworld Travel Whangarei 5,758.76 6,468.33 12,227.09 70
Interstar Travel and Tours limited 604.63 1,387.65 1,992.28 17
JMD Travels 2,775.05 777.62 3,552.67 41
Maher Travel/Travel Hub 7,354.91 6,478.98 13,833.89 42
NZ Travel Brokers 118,411.87 36,619.35 155,031.22 658
OTAKI TRAVEL 1,192.31 379.87 1,572.18 7
Premium Incentive & Conference 3,350.99 0 3,350.99 5
Quay Travel 4,480.05 2,084.21 6,564.26 25
Rainbow Holidays Ltd 1,520.75 0 1,520.75 11
Searle Travel Ltd 2,432.85 3,387.71 5,820.56 17
Settlers Tours 27 0 27 1
The Travel Directors 939.13 1,570.30 2,509.43 12
TITIRANGI TRAVEL LIMITED 338.83 0 338.83 4
Tourism Integration 47,306.72 5,719.21 53,025.93 376
Travel Point 2,199.35 64.41 2,263.76 13
UTRAVEL INTERNATIONAL 1,694.40 72.85 1,767.25 15
Voyage Affaires Ltd 10,659.64 3,260.03 13,919.67 29
Classic Travel 3,054.15 273.45 3,327.60 15
Foremost International Travel 7,800.35 1,281.25 9,081.60 47
Calder and Lawson House of Travel Ltd 61,233.42 44,239.08 105,472.50 1,100
Discover Travel Worldwide Ltd 36,889.67 33,933.55 70,823.22 707
House of Travel Botany Junction Ltd 60,517.72 40,468.33 100,986.05 1,049
House of Travel Christchurch City Ltd 34,082.21 35,866.19 69,948.40 732
House of Travel High Street Lanes Ltd 15,110.25 32,552.49 47,662.74 649
House of Travel Hobsonville Limited 18,520.57 11,637.25 30,157.82 603
House of Travel Johnsonville Ltd 33,211.43 32,028.61 65,240.04 739
House of Travel New Plymouth Ltd 41,510.69 45,122.95 86,633.64 1,490
House of Travel Riccarton Road Ltd 36,873.83 40,620.17 77,494.00 725
House of Travel Upper Riccarton Ltd 50,717.00 31,755.87 82,472.87 934
House of Travel Albany Ltd 10,064.35 13,643.30 23,707.65 318
House of Travel at Orbit Limited 19,871.31 17,894.49 37,765.80 434
House of Travel Auckland City Limited 44,497.20 57,927.60 102,424.80 1,250
House of Travel Barrington Ltd 25,315.23 19,253.56 44,568.79 749
House of Travel Blenheim Ltd 38,499.82 30,651.59 69,151.41 827
House of Travel Broadway Limited 43,834.23 43,811.13 87,645.36 1,361
House of Travel Browns Bay Ltd 21,934.27 25,569.56 47,503.83 744
House of Travel Coromandel Ltd 18,334.46 14,445.77 32,780.23 554
House of Travel Dunedin Ltd 118,066.56 102,148.75 220,215.31 3,662
House of Travel Ferrymead Ltd 27,250.82 37,474.66 64,725.48 797
House of Travel Hornby Limited 39,879.89 30,577.62 70,457.51 1,194
House of Travel Howick Limited 20,809.73 47,786.80 68,596.53 593
House of Travel Kapiti Coast Ltd 42,394.34 31,849.33 74,243.67 969
House of Travel Kerikeri Ltd 18,791.42 9,009.89 27,801.31 476
House of Travel Lynnmall Ltd 37,243.17 31,944.75 69,187.92 939
House of Travel Masterton Ltd 30,013.04 22,949.67 52,962.71 793
House of Travel Milford Limited 20,413.15 28,566.01 48,979.16 528
House of Travel Nelson Ltd 78,873.54 66,298.38 145,171.92 2,033
House of Travel Newmarket Limited 29,733.21 27,593.39 57,326.60 478
House of Travel Northlands Ltd 64,617.47 53,010.03 117,627.50 1,494
House of Travel on Hunter 21,619.99 24,217.32 45,837.31 518
House of Travel Onehunga Ltd 25,146.09 29,155.63 54,301.72 601
House of Travel Orewa Ltd 29,268.51 40,518.00 69,786.51 862
House of Travel Papamoa Ltd 133,005.73 182,945.42 315,951.15 4,123
House of Travel Ponsonby Limited 11,887.31 10,570.57 22,457.88 266
House of Travel Rangiora Ltd 26,730.99 29,029.27 55,760.26 746
House of Travel Remuera Ltd 0 6,779.80 6,779.80 47
House of Travel Rotorua Ltd 35,481.93 29,515.62 64,997.55 881
House of Travel Shirley Ltd 92,401.62 72,324.57 164,726.19 2,290
House of Travel St Heliers Ltd 15,908.69 43,184.66 59,093.35 487
House of Travel Takanini Limited 28,282.83 20,870.96 49,153.79 920
House of Travel Takapuna Limited 24,865.74 27,816.04 52,681.78 677
House of Travel Taupo Ltd 38,410.30 33,363.74 71,774.04 1,159
House of Travel Tauranga Ltd 66,389.51 55,990.67 122,380.18 1,454
House of Travel the Square Limited 23,749.94 39,199.26 62,949.20 925
House of Travel Timaru Ltd 30,122.56 19,604.91 49,727.47 790
House of Travel Wanganui Limited 23,682.09 23,631.32 47,313.41 752
House of Travel Wellington Ltd 141,798.33 79,942.92 221,741.25 2,940
House of Travel West Coast Ltd 19,997.54 11,340.15 31,337.69 610
House of Travel Westport Ltd 10,965.72 5,133.93 16,099.65 244
House of Travel Whangaparoa Limited 8,864.86 6,156.73 15,021.59 229
House of Travel Whangarei Ltd 57,632.94 50,281.28 107,914.22 1,304
Kate Smyth House of Travel Ltd 105,609.78 112,604.95 218,214.73 3,685
Kay Haines House of Travel Ltd 38,953.05 46,100.51 85,053.56 1,290
Kroupa and Bourke HOT Ltd 51,559.25 30,982.60 82,541.85 1,016
Laker House of Travel Limited 87,775.37 88,098.97 175,874.34 2,156
Nilsson and Watson House of Travel Limited 70,057.71 50,531.68 120,589.39 1,687
House of Travel Limited 72,724.40 80,356.10 153,080.50 3,137
Ocean Escapes 8,507.96 2,048.80 10,556.76 22
Maria Leung 3,765.88 253.9 4,019.78 11
Amanda Ellis 2,383.58 674.95 3,058.53 10
Rachel Rhind 14,950.26 588.28 15,538.54 13
Binge on Travel 5,167.08 1,137.88 6,304.96 18
Spirit of Travel 3,578.08 5,550.99 9,129.07 14
Trudi Vowles 3,480.33 866.73 4,347.06 6
Alex Chasing Dreams 712.78 174.6 887.38 5
Sarah Southcombe 6,181.27 324.78 6,506.05 10
Flor Serna 953.8 0 953.8 11
Elite Travel 5,739.04 212.25 5,951.29 8
2001 TRAVEL 3,521.87 2,760.66 6,282.53 57
A Walkers World 3,802.78 332.44 4,135.22 12
Aspire Travel Group 46,837.62 39,432.61 86,270.23 594
AMPED The Ski Adventure Travel Specialists 6,291.59 927.59 7,219.18 29
Avatar Travels 554.72 1,195.55 1,750.27 15
China Holidays 1,667.77 921.97 2,589.74 24
EVEREST TRAVEL LIMITED 5,635.42 7,098.82 12,734.24 140
FLIGHT DEALS 1,431.77 310.29 1,742.06 13
FLIGHT EXPERTS NZ 6,183.60 10,924.00 17,107.60 202
FLY NZ LIMITED 9,009.28 137.75 9,147.03 68
Gail Sanders Travel Limited 11,312.83 2,021.48 13,334.31 19
GILL TRAVELS 3,438.23 6,317.87 9,756.10 158
Global Travel Network 504.6 0 504.6 1
Go Trips Ltd 546.25 0 546.25 6
Golden Moments Ltd 4,802.33 0 4,802.33 8
H.I.S. New Zealand Limited 1,030.07 0 1,030.07 6
Holiday Travel NZ 8,709.10 8,398.25 17,107.35 153
JustFly Travel 4,258.73 1,426.69 5,685.42 46
Midday Travel Ltd 4,844.39 3,176.34 8,020.73 54
MILES TRAVEL & TOURS LTD 3,040.33 99.89 3,140.22 29
MONDO TRAVEL HAWERA 88.28 4,267.10 4,355.38 22
New Avonhead Travel 2,170.57 1,400.77 3,571.34 25
Pacific & International Travel 394.58 3,325.85 3,720.43 65
Planet Earth Travel 29,247.15 4,291.80 33,538.95 320
Pro Travel Limited 3,005.26 3,706.30 6,711.56 36
SEHION TOURS AND TRAVELS 4,949.25 8,669.50 13,618.75 105
Silverstream Cruise & Holiday Centre 5,393.46 5,720.99 11,114.45 46
Simplytravel 13,282.20 11,751.75 25,033.95 121
Sky Travel 3,768.66 773.53 4,542.19 30
Sunshine Travel Ltd 16,202.51 19,125.15 35,327.66 190
The Terrace Travel Limited 16,863.76 6,189.48 23,053.24 108
TOURLINK LTD 1,374.08 0 1,374.08 9
Tours Direct Ltd 4,708.65 4,351.42 9,060.07 37
Travel Corner (AT Refunds) 28,841.52 23,395.74 52,237.26 601
Travel Partners Ltd 4,667.62 0 4,667.62 24
Travel Planners Limited 1,830.23 756.04 2,586.27 19
Travelselect 6,648.46 3,845.52 10,493.98 27
Venture Travel & Events 14,409.23 5,456.17 19,865.40 50
World Expeditions 6,886.13 30,329.35 37,215.48 139
WORLD OF TRAVEL 32,747.55 37,181.67 69,929.22 342
YOURTravel 11,848.50 3,608.80 15,457.30 67
Safe Journeys Travel 8,556.02 6,028.55 14,584.57 128
World Journeys 848.58 242,926.75 243,775.33 111
Francis Travel Marketing 37,800.14 25,308.37 63,108.51 262
Adventure World Travel Ltd 63,501.65 87,291.94 150,793.59 414
Croatia Times Travel 2,995.40 5,008.43 8,003.83 55
Total Holiday Options Ltd 10,538.65 7,097.21 17,635.86 33
travel&co. 20,739.11 4,123.80 24,862.91 62
Innovative Travel 38,892.48 21,380.89 60,273.37 122
The Active Gourmet Travel 5,650.49 4,871.07 10,521.56 45
Online Republic Group Limited 23,552.38 263.25 23,815.63 288
Cruise World limited 58,769.23 17,229.55 75,998.78 180
TOTAL 7,403,465.57 4,616,915.84 12,020,381.41 101,377

Historical data

COVID 19 Consumer Travel Reimbursement Scheme recipients – December 2020 [CSV, 16 KB]

Total payments for refunds, credits and rebookings reimbursed through the COVID-19 Consumer Travel Reimbursement Scheme, at 31 December 2020.

COVID-19 Consumer Travel Reimbursement Scheme recipients – November 2020 [CSV, 6 KB]

Total payments for refunds, credits and rebookings reimbursed through the COVID-19 Consumer Travel Reimbursement Scheme, at 30 November 2020.

COVID-19 Consumer Travel Reimbursement Scheme recipients – October 2020 [CSV, 238 bytes]

Total payments for refunds, credits and rebookings reimbursed through the COVID-19 Consumer Travel Reimbursement Scheme, at 31 October 2020.

Last updated: 12 January 2021