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Understanding existing dispute resolution arrangements

Before designing a new dispute resolution scheme or improving an existing scheme, it is essential to consider what arrangements may already be in place for resolving disputes.

Understanding the parties to disputes

This page helps you analyse the parties to a dispute, their interests, their needs, the outcomes they seek, the relationship between them including if there is an imbalance of power.

Open banking

The Customer and Product Data (Designations for Banking and Other Deposit Taking) Regulations designate the banking sector under the Customer and Product Data Act. The regulations enable and accelerate ‘open banking’, which is a system that enables banks’ customers to share their banking information with trusted third parties, such as fintechs. It also enables accredited persons to initiate payments on behalf of customers, if they have the customer’s authorisation.