Fees and waivers

We take the recovery of the money owed for MIQ stays very seriously. Fundamentally it is taxpayers money and people should repay what they owe.

Fees were introduced to share the costs of MIQ in a way that fairly reflects the benefits of having a robust system that protects the New Zealand public, and to those who enter the country.

Managed Isolation and Quarantine (MIQ) asks returnees of their intended movements after leaving isolation when they first enter the facility, including if they intend to leave the country within 180 days. MIQ does not track the movements of people after they've left their 10-day period of managed isolation, as they then enter the community to complete their period of self-isolation.

If returnees arrived before 20 August 2021 and are liable for MIQ fees, they will have 90 days from the date their invoice is issued to pay their bill.

If returnees arrived on or after 20 August 2021 and are liable for MIQ fees, they will have 30 days from the date their invoice is issued to pay their bill.

MBIE can grant a full or partial waiver of fees in cases of financial hardship or other special circumstances, or arrange a deferment of payment, for temporary entry visa class holders.

MIQ sends reminders before the due date which include details of how to pay, how to apply for an instalment plan, and what to do if the person considers they are not liable or are exempt.

After the due date a further letter will be sent requesting payment. This letter also contains details about how to apply for an instalment plan.

If the person does not contact or pay, a decision will be made about the most appropriate course of action, including debt collection agency referral. This decision will be made applying a consistent set of factors and would only occur when it is 90 days or more overdue.

Data and stats about fees and waivers

As of 17 July 2022, 56,811 invoices have been issued worth $216.4 million. $34.4 million of this is now due and $181.7 million has been paid.

Of the total invoices sent, 5,650 are now more than 90 days overdue worth $16.6 million.

2,922 invoices worth $10.001 million have been sent to a debt collection agency. Of this $3.8 million has been paid (or will be paid through instalment), while $1.8 million is currently awaiting information from customers, or has been credited due to an error.

As of 31 July, 19443 applications have been received. 10,283 of these have been approved, 5,475 have been declined and 244 are in progress.

Last updated: 05 August 2022