Planned service and operational changes
MBIE’s Employment Services Branch has a number of strategic and operational business improvements underway to continue the work outlined within its five year strategic regulatory plan (Changing the Game). These improvements include:
Sector strategy refresh – reviewing and updating the strategies driving our activity with the 11 sectors of focus.
Dispute Resolution Business Intelligence Project – optimising opportunities for collecting data within the dispute resolution function, enabling trends and broader insights to be gained from interactions.
Services and Channels Programme – implementing new service offerings across the dispute resolution continuum, increasing capability to enable parties to resolve disputes at the earliest opportunity and widen our technological options for mediations, including online services:
- increasing the reach of, and improving flexibility and access to the Employment Mediation Service
- supporting clients to resolve their employment disputes at the earliest possible point of contact within MBIE
- supporting parties to resolve their own employment disputes.
Complete implementation of branch-wide change management and an ISO quality management system.
Optimise data and intelligence available from our new cross-MBIE investigations case management system to support the Labour Inspectorate’s work.
Continue our collaborative working and cross-agency collective impact approach by continuing to increase staff skills through programmes such as the cross-agency Government Regulatory Practice Initiative (G-REG).
Community Agency Approach – aimed to gain a better understanding of the operating environment for the various community groups (such as Citizens Advice, Community Law and Salvation Army) who provide support to those engaging with our regulatory systems (such as employment, immigration, housing and consumer protection). This work will also scope the potential to better support community agencies to deliver services into communities that government cannot service well.
Information Business Approach – exploring whether there is scope to make effective use of real time information on good employment practices and compliance with employment standards, to inform decision making by firms, employees, regulators and consumers.