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Calls for tenants, landlords and homeowners to check their bathroom heaters

06 August 2024

The Ministry of Business, Innovation and Employment (MBIE) reminds New Zealanders to check their bathrooms for a potentially dangerous recalled heater.

Consumer protection

Compulsory recall notice of Serene S2068 Heaters

14 May 2024

The Minister of Commerce and Consumer Affairs Andrew Bayly has now sent a compulsory recall notice to Serene Industries Ltd, requiring it to recall Serene S2068 Bathroom Heaters imported, sold or installed since 16 June 2018.

Consumer protection

Government introduces Bill to modernise insurance law

06 May 2024

On 2 May 2024, the Government announced that it would modernise and improve insurance law so that consumers and businesses can effectively protect themselves against risk.

Consumer protection Business

Extending the voluntary recalls on Serene Bathroom heaters

23 April 2024

Last month the Ministry of Business, Innovation, and Employment (MBIE) published a voluntary recall of Serene S2068 heaters with specific serial numbers. After further investigations by WorkSafe’s Energy Safety team, all Serene S2068 heaters that were imported, sold or installed after 16 June 2018, regardless of serial number are no longer able to be used, sold or installed in New Zealand.

Consumer protection

Consumer protection and the CGA

15 March 2024

Today marks World Consumer Rights Day, and the Consumer Protection team at the Ministry of Business, Innovation and Employment wants to remind New Zealanders of the protections and guarantees they can expect when purchasing goods and services in New Zealand.

Consumer protection

New Zealand Claims Resolution Service marks 1 year of supporting homeowners with natural disaster insurance claims

22 February 2024

Since launching in February 2023, the New Zealand Claims Resolution Service (NZCRS) has registered 1,725 cases and helped homeowners to resolve more than 900 cases.

Dispute resolution Consumer protection Earthquakes and natural disasters

198 million dollars lost to scams in the last year

13 November 2023

Just under $200 million dollars was lost to scams over the last year according to 11 of New Zealand’s largest financial institutions. The figure has been released as MBIE launches Fraud Awareness Week 2023.

Consumer protection

Former bankrupt fined and sentenced following MBIE investigation

22 September 2023

A former bankrupt has been sentenced to 6 months' home detention and ordered to pay reparations following an investigation by the MBIE Integrity and Enforcement Team.

Consumer protection

Final leg of water reforms passed

11 September 2023

The last piece of water reform legislation ensuring New Zealanders have safe, reliable and affordable drinking water passed its third reading on 23 August.

Consumer protection Energy and natural resources

Unregistered Motor Vehicle seller convicted and fined

08 August 2023

A Tauranga man has been fined $3,500 after he was convicted of breaching the Motor Vehicle Sales Act 2003 (MVSA).

Consumer protection

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