Kmart cancels recall on three sand products

We encourage consumers who had acted on Kmart NZ’s recall notices from 15 November 2025 and 4 December 2025 that have been cancelled to contact the company for remedial costs incurred.

As in the case of the products recalled voluntarily by companies and suppliers, the decision to cancel a recall is also the supplier’s decision.

Under the Consumer Guarantees Act 1993, MBIE is responsible for publishing voluntary recall notices as well as when a company cancels recalled products.

This cancellation does not impact the following recall notices from Kmart:

• 14-piece Sandcastle Building Set.
• Make Your Own Unicorn Sand Ornaments.

The health, safety and the wellbeing of New Zealand families remains MBIE’s highest priority. We are aware that further tests are being commissioned, and results are awaited.

A full list of recalled sand products, along with advice from Health New Zealand and WorkSafe, is available on the Product Recall website.

Recalled sand products(external link) — Product Safety New Zealand

Ultimately, suppliers and retailers are responsible for the quality of their goods, and we would encourage consumers to seek a remedy from the supplier and retailer in the first instance or, failing that, approach the disputes tribunal.

Further information

If you purchased this product for personal, domestic or household use, contact the supplier or store for refund options. If you’ve incurred losses (e.g. in clean-up costs etc), you might be able to obtain damages from the supplier under the Consumer Guarantees Act (CGA). This will be for consumers to discuss directly with the suppliers. You can find more information on your rights with unsafe products under the CGA on the Consumer Protection website.

Know your rights to a refund, replacement or repair(external link) — Consumer Protection

Independent testing

We are aware that some consumers and businesses are conducting their own independent tests for the presence of asbestos.

If a positive test result is found indicating asbestos in a play sand product, please send a copy of the test reports to recalls@mbie.govt.nz

We will contact the supplier to facilitate the recall process and require a test report that provides the brand, make, product name, SKU, colour etc. of the product tested and found to be positive. By sending the report to us you are giving permission to share it (personal details will be redacted) with the supplier and other relevant government agencies.

Contact details

Kmart

For questions on the conclusion of recalled Kmart products, refunds and associated costs.

0800 945 995

Product Safety

Contact Product Safety for questions about product recalls.

0508 426 678

8:30am to 5pm Monday to Friday.

WorkSafe

Contact WorkSafe if the product is in a workplace.

0800 030 040

8:30am to 5pm Monday to Thursday, 9am to 5pm Friday.

Ministry of Education

Schools and early learning centres can contact Ministry of Education.

0800 323 323

8am to 5pm Monday to Friday.

Healthline

If you, or someone you know, has used the product, there is no need for urgent medical attention. Please discuss any health concerns with Healthline, by calling 0800 611 116 (anytime) who will advise if you or someone you know needs to see a healthcare professional for review.