Resolving severe weather event insurance claims

“Dealing with the aftermath of a severe weather event, like that experienced recently in Northland, Tairāwhiti, Bay of Plenty, Hauraki District and Coromandel, can be extremely stressful for homeowners. It is important they have access to the support and information they need to navigate the insurance process,” says Gemma Wiig, Acting Head of Accommodation and Insurance Response.

In the first instance, homeowners who have been impacted by the recent severe weather events should take detailed photos of any damage caused to their home and talk to their insurer to lodge a claim. 

“If homeowners have any questions or concerns about their residential insurance claim, they can seek free independent advice from NZCRS at any time during the insurance process.”

“It is important that homeowners understand their rights and their obligations when settling an insurance claim. Homeowners often need to seek clarity and advice on things such as who manages the repair, or settlement offers they may receive from their insurer.”

Claims for land damage, such as landslips, can be complex and take time to resolve as experts like geotechnical engineers will often need to be involved in the assessment process.  

If homeowners have concerns about their claim or are unsure about next steps, they can contact NZCRS on 0508 624 327, email contact@nzcrs.govt.nz or visit www.nzcrs.govt.nz(external link).

If you have been affected by the recent event and your building is damaged you can find information explaining the rapid building assessment process and what to do next on the Building Performance website:

Rapid Building Assessment System(external link) — Building Performance