Topic 2: Misuse
This section explains that the NZ Relay Service has had instances of being misused. This helps us ask questions to understand how we can deliver an inclusive service, while making sure everyone is safe, and misuse is limited.
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Workplace Relations and Safety – 2023
Titles of documents the Minister for Workplace Relations and Safety received from MBIE in 2023.
Other matters
Workplace Relations and Safety – 2024
Titles of documents the Minister for Workplace Relations and Safety received from MBIE in 2024.
Introduction to this discussion document
Workplace Relations and Safety – 2025
Titles of documents the Minister for Workplace Relations and Safety received from MBIE in 2025.
Development of initial regulations
The Ministry of Business, Innovation & Employment (MBIE) released a discussion document and consulted on an exposure draft of the initial Regulations in May 2021.
Summarised summary of submissions: Proposed changes to the NZSL Video Interpreting and Relay Services
The Ministry of Business Innovation and Employment, with the Office for Disability Issues, asked for feedback on six proposed changes to help move to better, more modern video interpreting and relay services to help Deaf, deafblind, hearing-impaired, and speech-impaired New Zealanders to communicate with hearing-people over the phone.
This document provides further information about the draft unsafe goods notice.
pdf, 1.2 MB