The future of the NZ Relay Service
The Ministry of Business, Innovation and Employment (MBIE) is preparing for a new contract tender for the NZ Relay Service in mid-2026, which will shape service delivery for 2027 and beyond.
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Publications of submissions and information requests
When you send in your submission, it might be put on this website. If you do not want your submission published on the MBIE website, you have to tell us clearly.
Topic 2: Misuse
This section explains that the NZ Relay Service has had instances of being misused. This helps us ask questions to understand how we can deliver an inclusive service, while making sure everyone is safe, and misuse is limited.
Telecommunications Relay Service
The NZ Relay range of services is provided by the Crown for people with communications disabilities. MBIE funds NZ Relay to provide equal work and lifestyle opportunities for those with speech, hearing and vision disabilities. These services assist people who are Deaf, hard of hearing, have speech communication difficulties or are deafblind to communicate with others over the phone, with the help of a relay assistant.
Understanding people's experiences of the NZ Relay Service to support a contract tender process
Web version of the consultation document: Understanding people's experiences of the NZ Relay Service to support a contract tender process.
Fast broadband policy and regulation
We are responsible for a range of policy and regulations that control and facilitate broadband and mobile infrastructure, including property access and dispute resolution for UFB installations, and environmental standards.
Register as a network operator
This page tells you how to register as a network operator under the Telecommunications Act 2001 and about the special rights network operator status allows.
Postal register
This page lists the current postal operators in New Zealand and their postal identifiers and contact details.
Our role in the telecommunications sector
We are responsible for maintaining a robust regulatory environment for the telecommunications sector.
Radio spectrum
We advise government on the allocation of New Zealand's radio spectrum and administer the Radiocommunications Act 1989 and supporting regulations.