Publications of submissions and information requests

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Consultation questions

Topic 1 

• What relay services are you using right now?
• Why did you pick these services instead of others?
• Do you change the type of NZ Relay service you use based on the conversation? If yes, what services do you use when?
• Have you stopped using any relay services? If so, why did you stop?
• Are there any parts of the current relay services that you think are unnecessary or could be phased out?
• If some services that are lesser-used were stopped, how would you like to see us support those impacted?
• How can we better let people know about the relay service so that more people who need it know about it and can use it?

Topic 2

• What are the potential advantages and disadvantages of introducing a consistent registration process for users of the NZ Relay Service?
• If registration were required for all services, what new barriers or difficulties do you anticipate service users would face?
• Do you believe that a consistent registration process could make your experience of the NZ Relay Service better, or worse? If so, in what ways?
• Should a consistent registration process be implemented, what support measures do you suggest we put in place to assist users?
• If you believe registration is unnecessary or should be avoided, what alternative strategies or ideas do you propose for preventing misuse of the service?

Send submissions by post to

NZ Relay Project Team
ICT Policy & Programmes
Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand

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