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Have your say › The future of the NZ Relay Service

The future of the NZ Relay Service

closed

Submissions closed: 20 July 2026, 7pm

The Ministry of Business, Innovation and Employment (MBIE) is preparing for a new contract tender for the NZ Relay Service in mid-2026, which will shape service delivery for 2027 and beyond.

On this page I tēnei whārangi

Consultation Insights Report

Alternative formats

New Zealand Sign Language

Braille

NZ Relay Service Consultation: Summary Insights Report – Braille [BRF, 24 KB]

Hard copy Braille can be requested from Blind Citizens NZ who will post it. Contact them on: 0800 222 694 or email Blind Citizens NZ.

Audio

NZ Relay Service Consultation: Summary Insights Report – Audio [MP3, 12 MB]

Large Print

Easy read

Submissions

The following 3 submissions and supporting documents are being published at the request of the submitters.

Public consultation documents

Consultation alternative formats

Braille

Understanding people's experiences of the NZ Relay Service - Braille

Email grace@allisforall.com to receive the Braille file.

Audio

Understanding people's experiences of the NZ Relay Service - Audio [MP3, 7.3 MB]

Easy read

Web page

Full text version of the consultation document

New Zealand Sign Language

Understanding people's experiences of the NZ Relay Service to support a contract tender process video(external link) — YouTube

A full text version is available at the link below:

Understanding people's experiences of the NZ Relay Service to support a contract tender process

Tags

Broadband and Internet Broadcasting and other communications
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Last updated: 11 September 2026

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https://www.mbie.govt.nz/have-your-say/the-future-of-the-nz-relay-service
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