National Manager Investigations

Tēnei tūranga – About the role

The National Manager Investigations is accountable for the delivery of specialist services in the treatment of risk including:

• The investigation and prosecution of immigration fraud cases brought by Immigration New Zealand, and the provision of assistance to partner agencies in the investigation and prosecution of immigration related crime.
• Providing specialist input and advice to ensure the immigration system is optimised in terms of risk management as well as providing specialist advice and management for complex cases ensuring that assessment and risk are managed at the earliest point in the immigration process.
• Building subject matter expertise and capability in relevant parts of INZ to better understand and more proactively identify risk.
• Providing investigative capability to other parts of Immigration New Zealand.

Ngā herenga – Requirements of the role

Personal specifications

• Sound experience in the leadership of complex investigative activity including modern investigation and regulatory techniques, cross agency collaboration and a proven track record of results.
• Considerable experience and knowledge of investigative practices including the ability to make decisions with incomplete or uncertain facts.
• The ability to work with multiple complex ideas in parallel while being able to integrate multiple concepts and deal with ambiguity.
• Experience in developing and maintaining key networks with stakeholders.
• Experience in leading, coaching, and mentoring others to achieve results and professional growth.
• Experience in application of risk management concepts and techniques as they pertain to decision making and business operations.
• Demonstrated ability to lead and influence without formal lines of authority including in an operational context.
• Ability to develop capability across agencies.
• Proven experience in leading investigation functions.
• Proven experience in driving cultural change.
• Strong action orientation and proven ability to drive results.
• Experience in managing significant or complex operational issues and the ability to mitigate risks within the MBIE risk appetite in an operational environment or strategic setting.
• Experience in developing and maintaining key networks and stakeholder relationships, including other NZ Inc agencies.
• Experience in the delivery of major projects and / or systems at an operational level.
• Experience in business planning and budgeting.
• Experience in developing and maintaining an environment focused on continuous improvement to enhance team performance and simplify work processes.
• Tertiary qualification, preferably in a relevant field or comparable relevant experience.
• The requirement to gain and maintain a Top-Secret national security clearance.
• Must have the legal right to work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Investigations leadership

• Leads the management and allocation of Investigative resources in conjunction with the National Manager Allocation and Support to ensure specialist capability is aligned to address both systemic and responsive activity. This will increasingly become on a more national basis with a sector focus with the opportunity for local interactions if required.
• Ensures appropriate subject matter expertise is applied to implement systemic changes and/or education to address reoccurring harm in the immigration system.
• In conjunction with the Chief Investigator, provides investigative practice leadership and advice in more complex assessments and investigations utilising analysis, experience, and judgement to make informed decisions in complex situations. Seeks advice and consults widely where necessary.
• In conjunction with the Chief Investigator develops and implements a suite of modern investigative and regulatory tools, techniques, and processes.
• Drives high quality standards across the region and ensures continuous improvement in work practices and processes.
• Actively fosters flows of intelligence and communication between the team and other INZ/MBIE/external partners, including ensuring feedback loops are in place to highlight areas of potential immigration harm.
• Ensures risk is managed at the first available opportunity to prevent, detect and respond to harm in the immigration system.

Personal leadership

• Models’ exemplary management and leadership behaviours, MBIE values and State sector ethics and values.
• Creates a sense of vision, engages, and motivates people to participate, and makes things happen.
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning, and knowledge sharing.

General management

• Develops strategies, work programmes and performance targets, with supporting measurement, monitoring, and reporting mechanisms.
• Monitors and adjusts work programmes through the agreed processes to enable adaptation to changing circumstances.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Manages expenditure and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness.
• Effectively and consistently identifies and manages risk.

Team leadership

• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitors individual, team, and business unit performance to ensure that performance targets are met.
• Anticipates future capability needs across the Branch, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors, and develops staff to meet the needs of the organisation now and in the future.
• Identifies and develops talent for key roles.

Relationship management

• Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
• Develops effective working relationships with other managers and staff in order to transfer knowledge and learning to the wider organisation.
• Builds strategic alliances with key government and non-government representatives to ensure MBIE’s views are influential in their decision-making.
• Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The National Manager Investigations position reports into the General Manager within the Verification and Compliance branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission