General Manager – Tourism
On this page
Tēnei tūranga – About the role
The General Manager is a leadership and management position in MBIE. The role is responsible for leading policy advice, coordination, strategy implementation and funding mechanisms to maximise the contribution that the tourism sector makes to New Zealand .This includes industry development, infrastructure, and measures to manage and mitigate externalities.
In the context of COVID, the team is also responsible for providing advice on the impacts on the sector, mitigations, and support options and enabling the re-emergence of an international tourism sector that benefits all New Zealanders across economic, social, cultural and environmental domains.
The General Manager is responsible for building and enhancing the overall capability of the Tourism branch to ensure quality and consistency of advice and practices in relation to policy and funding.
Ngā herenga – Requirements of the role
Personal specifications
- Relevant tertiary qualification.
- Extensive working knowledge of a broad range of processes related to the operations of the public sector and government.
- A solid understanding of the key influences on the New Zealand economy and business environment.
- Demonstrated ability to lead complex policy programmes over a range of specialist areas taking into account both strategic and operational needs, including the design and delivery of performance monitoring systems.
- Demonstrated ability to lead and develop diverse teams and different specialisations to deliver on the group’s expectations.
- Extensive experience at a senior level managing people, finances and resources.
- Demonstrated ability to develop and maintain effective relationships with Ministers, senior public service officials, internal and external stakeholders as well as senior industry and business leaders.
Takohanga tuhinga o mua – Key accountabilities and deliverables
The General Manager will be required to deliver results in the following areas:
- Build, monitor and maintain the fit for purpose and innovative capability (people and structures) needed to achieve desired goals and objectives, and achieve expected efficiency benefits and on-going improvements in cost effectiveness.
- Deliver high quality policy advice, which is positioned within the broader MBIE context to actively support and contribute to the achievement of MBIE’s outcomes and that deliver to the needs of internal and external stakeholders.
- Develop a customer-focused culture across the branch.
- Actively monitors and assesses risk across the branch’s portfolio of issues whilst ensuring that opportunities are identified and realised.
Collective Leadership
- Participates collaboratively as a member of the Labour Science and Enterprise Leadership Team to ensure the development of sustainable organisational capability and delivery Takes collective responsibility for the cohesion and performance of MBIE as a whole and provides peer support to other senior managers.
Personal Leadership
Provide leadership that engages and motivates others to succeed and develop, and proactively share experience, knowledge and ideas.
- Models exemplary management and leadership behaviours, and State sector ethics and values.
- Creates a sense of vision, engages and motivates people to participate, and makes things happen.
- Fosters an open, collaborative environment that encourages quality, innovation, on-going learning and knowledge sharing.
General Management
- Develops strategies, work programmes and performance targets for Tourism Branch with supporting measurement, monitoring and reporting mechanisms.
- Aligns Tourism, MBIE’s strategic direction and other groups’ work programmes, in particular Labour and Immigration and Economic Development.
- Monitors and adjusts work programmes through the agreed processes to enable Tourism Branch to adapt to changing circumstances.
- Regularly monitors and reports on progress towards achievement of plans and strategies, within Budgets.
Team Leadership
Build and maintain a high-performing team that is capable of developing and delivering innovative advice, products and services to support MBIE’s strategic direction.
Relationship Management
Manage constructive working relationships with work colleagues and external stakeholders to enhance understanding and co-operation needed to achieve desired results.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The General Manager position will report to Deputy Secretary, Labour Science and Enterprise.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
