Quality and Assurance Advisor
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Tēnei tūranga – About the role
Quality and Assurance Advisor supports the branches within the Te Whakatairanga Service Delivery (TWSD) Group on their ISO 9001 Quality Management Systems (QMS) certification journey and lifts the culture of continuous service improvement to NZ businesses and consumers.
This role partners with branches to identify teams that need to be certified and provides them with QMS guidance and support. It also organises internal peer reviews and arranges auditors’ trainings for the group. The Quality and Assurance Advisor will host regular TWSD Quality Working Group (representatives from each branch within TWSD), build and maintain the auditors mentoring programme amongst TWSD QMS auditors, and regularly update QMS information in Te Taura (MBIE internal website).
Ngā herenga – Requirements of the role
Personal specifications
- Good knowledge of Quality Management Systems (ISO 9001:2015) development and implementation.
- Experience in the implementation of other Quality Management System frameworks and systems.
- Experience in facilitating working group discussions and developing improvement implementation plans.
- Excellent written and verbal communications skills, with an eye for detail and a high level of accuracy.
- Demonstrated ability to build good stakeholder relationship across the business and take others on board the quality improvement journey.
- Experience in developing a culture focusing on continuous improvement and organisational performance enhancement.
- Ability to work well under pressure and capacity to multi-task effectively, with an adaptable and flexible working style.
- Can-do attitude and a high level of initiative, sound judgement, and discretion.
- Experience in Microsoft Office Suite.
- Political acumen and sound knowledge of Parliamentary and government structures and processes.
- The ability to gain and maintain a national security clearance as required.
- Must have a legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Critical success factors
The key responsibilities of the Quality and Assurance Advisor are:
- Provides regular reporting to TWSD SMT, TWSD Quality and Risk Community of Practice, and Quality Working Group on QMS certification progress and opportunities.
- Maintains data accuracy in TWSD QMS database tracker.
- Coordinates peer review schedules across the group.
- Explores the opportunity for one external audit contract for TWSD.
- Maintains quality management capability through TWSD QMS training programme.
- Facilitates TWSD Quality Working Group meetings and discussions.
- Develops QMS annual work plan for Quality and Risk Community of Practice and SMT.
- Builds mentoring programme amongst TWSD QMS auditors.
- Owns QMS as a risk control for managing some TWSD group risks.
- Provides guidance on good Standard Operating Procedures (SOPs).
- Maintains QMS web page on Te Taura.
- Shares the latest QMS certification information and international best practice with the Quality Working Group.
- Builds strong stakeholder connection with other groups within MBIE who have ISO certified teams.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Quality and Assurance Advisor – Strategy, Performance and Design position reports into the Director Group Performance, Group Performance team within the Strategy, Performance and Design branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
