Relationship Manager – Regional Migrant Skills Retention

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Tēnei tūranga – About the role

The primary purpose of this role is to develop strong networks and relationships with key stakeholders that are critical to the work of Immigration New Zealand (INZ), and to contribute to migrant and community outcomes.

The role also plays a critical part in the gathering of knowledge from the field to inform the plans, products and strategies of INZ, and to understand and work with a wide range of regional stakeholders to support the effective and lawful use of immigration system.

Ngā herenga – Requirements of the role

Personal specifications

Skills and Experience

  • In-depth understanding of the issues faced by migrants, their families, employers, and communities.
  • Experience engaging with ethnic communities, including Pasifika.
  • Stakeholder engagement experience in a regulatory agency.
  • The ability to identify and manage public sector risk.
  • Ability to build strong relationships and influence others through creating relevant connections, demonstrating credibility, and engendering trust.
  • The ability to influence, and effectively bring about solutions to problems by gaining the cooperation and commitment of others.
  • The ability to consider the bigger picture strategic issues, and think laterally about current and future issues, risks, and opportunities.
  • Proven ability to self-start, take responsibility, deal with ambiguity, and deliver results.
  • Ability to work in collaborative and inclusive ways with others, and a commitment to working and contributing as part of a team.
  • Sound judgement and decision-making, and the ability to assess and resolve potentially complex problems quickly and effectively.
  • Very strong written and verbal communication skills, including the ability to clearly, confidently, and engagingly present ideas and information to groups (in both formal and informal contexts, and from a wide range of backgrounds).
  • Good understanding or ability to learn immigration policy settings, and the ability to translate these into what they do in their job on a day to day basis.
  • Understanding of MBIE and where the team fits in delivering outcomes for the Ministry.


  • A relevant tertiary qualification or equivalent experience in a relevant discipline.


  • Must be a NZ citizen or hold a residence class visa (if the role is located in New Zealand)
  • Must have the legal right to live and work in the country in which this position resides (if the role is located outside of New Zealand).

Takohanga tuhinga o mua – Key accountabilities and deliverables

Indicators of success

The Relationship Manager, Migrant Skills Retention will be required to deliver results in the following areas:

  • Developing and maintaining a network of relationships with key regional, community and sectoral groups including ethnic community groups, employer and industry organisations, migrant service providers, and regional and local economic development organisations, in order to facilitate the achievement of INZ’s objectives;
  • Actively focusing on monitoring issues and gathering relevant, useful intelligence to inform INZ, and sharing their knowledge and experience with others in the team and INZ;
  • Ensuring their knowledge remains relevant to the sectors and region in which they operate, and is robust, comprehensive, and up-to-date;
  • Facilitating connections between parties that may be mutually beneficial and are likely to impact positively on migrant retention outcomes;
  • Working collaboratively with each other and/or with stakeholders on issues, where appropriate;
  • Ensuring that interactions with regional, community and sectoral groups represent INZ in a way that enhances its reputation as a regulator of the immigration system.

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Relationship Manager - Regional Migrant Skills Retention position reports into the Manager, Regional Migrant Skills Retention within the Immigration Engagement / Strategy, Engagement and Education branch. The branch sits within the Immigration New Zealand group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it