User Experience Specialist - Enablement
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Tēnei tūranga – About the role
The User Experience Specialist is a newly created position within the ADEPT Operations Team (AOT) and plays a key role supporting a team of technical and business specialists, responsible for the ongoing configuration, maintenance and support of the enhanced Immigration Online system – INZ’s visa processing and CRM solution.
The User Experience Specialist is a subject matter expert and has a deep understanding of how our users interact with and experience the Immigration Online system. Their work touches the entire end-to-end journey including identifying opportunities for improvement, perceptions of utility, ease of use and efficiency.
The User Experience Specialist is a team member position within the AOT working closely with other members of the cross functional team and key stakeholders to understand user and business requirements to design and advise on how to create an optimal user experience within the limitations of an out of the box solution.
Ngā herenga – Requirements of the role
Personal specifications
The User Experience Specialist has:
- Expertise in standard UX software and basic HTML5, CSS3, and JavaScript skills are a bonus.
- The ability to work with a range of stakeholders to understand detailed requirements and design user experiences that meet both user and business needs and vision.
- Extensive experience in using UX design best practices to design solutions.
- A solid grasp of user-centred design (UCD), planning and conducting user research and user testing.
- The ability to iterate designs and solutions efficiently and intelligently.
- The ability to clearly and effectively communicate design processes, ideas, and solutions to others.
- A clear understanding of the importance of user-centred design and design thinking.
- The ability to work effectively in a team environment, including synthesising abstract ideas into concrete design implications.
- The ability to quickly gain a deep understanding of the work INZ does for New Zealanders and customers of the immigration system, and a passion for improving user experience.
- Exposure to, or experience in Immigration or Border control (advantageous but not required).
- Note: you must be able to obtain and maintain a minimum of a confidential level NZ Government security clearance. You must have the legal right to live and work in New Zealand and have lived in NZ, or another ‘5-eyes' country for five years (Check https://protectivesecurity.govt.nz/personnel-security/clearances/eligibility-tool/(external link)).
Takohanga tuhinga o mua – Key accountabilities and deliverables
Operational business requirements
- Plan, prioritise, coordinate, and conduct user requirements analysis, information architecture design, interaction design, and usability testing.
- Use research methods to gather data on user needs (competitor analysis, personas, customer journeys and scenarios, trend watching, metrics and analytics).
- Work closely with the Team Leaders to understand the product roadmap and foresee upcoming interface challenges.
- Conduct prototyping activities as appropriate for each phase of design.
- Own and maintain UI guidelines (MBIE and Government).
- Work closely and collaboratively with developers on UI designs.
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
- Facilitate INZ’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for existing and new visa products.
- Design and deliver wireframes, user stories, user journeys, and mockups optimised for a wide range of devices and interfaces.
- Identify design problems and devise elegant solutions.
- Make strategic design and user-experience decisions related to core and new functions and features.
- Take a user-centred design approach and rapidly test and iterate your designs.
Other
- Be a thought leader and bring innovation and expertise in user-centric design to work collaboratively with stakeholders across the organisation to successfully implement, shape and influence ongoing development of services onto the Immigration Online system.
- Maintains relationships across the organisation and draw upon these to exchange ideas to ensure alignment with government and organisational requirements and standards.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The User Experience Specialist position reports into the Team Leader, AOT within the Enablement branch. The branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
