Senior Business Analyst
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Tēnei tūranga – About the role
The Senior Business Analyst has a significant opportunity in the team model to influence the quality of outcomes we are delivering to our stakeholders.
By applying our industry experience, we cannot just capture but prioritise requirements, making informed decisions which increase the overall effectiveness of the projects and systems we deliver.
As a trusted advisor we provide practical advice and guidance to both users and developers; we can ensure we are delivering business solutions which are more than just fit for purpose, tools to take the Ministry forward in its ability to deliver public services.
The Group’s purpose is to enable and empower the functions of our core business through effective use of technology; the implementation of services and systems which strengthen the way our Ministry delivers services, delivers on the outcomes required by Government.
We support the core IT Function as a team of specialist subject matter experts, on call to optimise delivery across the business.
Ngā herenga – Requirements of the role
Personal specifications
- You will have at least five years’ experience relevant experience in a Business Analyst role.
- You are a trusted advisor to diverse Stakeholder base.
- You have confidence in your decision making.
- You are a subject matter expert for Business Analysis.
- You have demonstrable experience with the software development lifecycle.
- You are well networked and respected in the industry.
- You will preferably have a tertiary qualification.
- You have shown an ongoing commitment to your professional development.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Technology outcomes
- You are focussed on your stakeholders - engaging and contributing to projects, proactively providing advice and guidance to produce better outcomes, greater efficiencies and systems which ultimately deliver better service to the public.
- Your outputs work the translation from business requirements to functional requirements is seamless and in line with the larger project goals.
- You are a facilitator of communication between Business and IT providing balance when needed, creating, and achieving realistic objectives with your stakeholders.
- Both you and the team are adding value to the wider Ministry by genuinely taking ownership of the systems it creates and delivers.
Relationships
- Relationships with your peers, your stakeholders and your leaders are productive, communication is professional, clear, and timely. Your conversations are robust, and trust is created.
Te Whakatairanga Service Delivery – Capability Level
The Senior Business Analyst SFIA Competency Level 5, indicating a high level of organisational impact and influence, and the critical nature of this role within the wider business.
Authority
Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.
Influence
Influence’s organisation, customers, suppliers, partners, and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned work, i.e., results, deadlines, and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
Business skill
Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.
Knowledge
Is fully familiar with recognised industry bodies of knowledge both generic and specific. Actively seeks out new knowledge for own personal development and the mentoring or coaching of others. Develops a wider breadth of knowledge across the industry or business. Applies knowledge to help to define the standards which others will apply.
Technical complexity
Advises on the available standards, methods, tools, and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes, and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Takes all requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors’ colleagues. Maintains an awareness of developments in the industry. Analysis’s requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity, innovation, and ethical thinking in applying solutions for the benefit of the customer/stakeholder.
Te Whakatairanga Service Delivery – Technical Competency Level
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1 - Follow |
2 - Assist |
3 - Apply |
4 - Enable |
5 - Ensure |
6 - Initiate |
7- Inspire |
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Innovation |
INOV |
Level 5 |
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Business Process Improvement |
BPRE |
Level 6 |
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Consultancy |
CNSL |
Level 5 |
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Business Analysis |
BUAN |
Level 5 |
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Requirements Definition and Management |
REQM |
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Level 5 |
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Business Modelling |
BSMO |
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Level 4 |
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Relationship Management |
RLMT |
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Level 5 |
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SFIA Competencies |
SFIA Skill Level |
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Innovation - INOVThe capability to recognise and exploit business opportunities provided by information and communication technology, best practices, methods, and standards, to ensure more efficient and effective performance of organisations, to explore possibilities for new ways of conducting business and organisational processes, and to establish new services or businesses. |
Level 5:Actively monitors for, and seeks, opportunities, new methods, trends, capabilities, and products to the advancement of the organisation. Clearly articulates, and formally reports potential benefits from both structural and incremental change. Encourages and motivates colleagues to share creative ideas and learn from failures. |
Business Process Improvement - BPREThe identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change, and assistance with implementation. May include the implementation of a process management capability/discipline at the enterprise level. |
Level 6:Analysis’s business processes, identifies alternative solutions, assesses feasibility, and recommends new approaches, typically seeking to exploit technology components. Evaluates the financial, cultural, technological, organisational, and environmental factors which must be addressed in the change programme. Establishes client requirements for the implementation of significant changes in organisational mission, business functions and process, organisational roles and responsibilities, and scope or nature of service delivery. |
Consultancy – CNSLThe provision of advice and recommendations, based on expertise and experience, to address client needs. May deal with one specialist subject area or can be wide ranging and address strategic business issues. May also include support for the implementation of any agreed solutions. |
Level 5:Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates, and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited. |
Business Analysis - BUANThe methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of information and communication systems. |
Level 5:Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change. Applies and monitors the use of modelling and analysis tools, methods, and standards, giving special consideration to business perspectives. Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. |
Requirements Definition and Management - REQMThe definition and management of the business goals and scope of change initiatives. The specification of business requirements to a level that enables effective delivery of agreed changes. |
Level 5:Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required. Selects the most appropriate means of representing business requirements in the context of a specific change initiative. Drives the requirements elicitation process where necessary, identifying what stakeholder input is required. Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a baseline on which delivery of a solution can commence. Takes responsibility for the investigation and application of changes to programme scope. Identifies the impact on business requirements of external impacts affecting a programme or project. |
Business Modelling - BSMOThe production of abstract or distilled representations of real world, business, or gaming situations in traditional or trans-media applications, to aid the communication and understanding of existing, conceptual, or proposed scenarios. Predominantly focused on the representation of processes, roles, data, organisation, and time. Models may be used to represent a subject at varying levels of detail and decomposition. |
Level 4:Conducts advanced modelling activities for significant change programmes and across multiple business functions. Has an in-depth knowledge of organisation-standard techniques. Plans own modelling activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives. May contribute to discussions about the choice of the modelling approach to be used. Obtains input from and communicates modelling results to senior managers for agreement. |
Relationship Management – RLMTThe identification, analysis, management, and monitoring of relationships with and between stakeholders. (Stakeholders are individuals, groups, or organisations who may affect, be affected by, or perceive themselves to be affected by decisions, activities and outcomes related to products, services or changes to products and services). The clarification of mutual needs and commitments through consultation and consideration of impacts. For example, the coordination of all promotional activities to one or more clients to achieve satisfaction for the client and an acceptable return for the supplier; assistance to the client to ensure that maximum benefit is gained from products and services supplied. |
Level 5:Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts. Translates communications / stakeholder engagement strategies into specific tasks. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans. (For example, may oversee the organisation's promotional/selling activities to one or more clients, to ensure that such activities are aligned with corporate marketing objectives). Negotiates with stakeholders at senior levels, ensuring that organisational policy and strategies are adhered to. Provides informed feedback to assess and promote understanding. |
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Business Analyst position reports into the Capability Lead Business Analysis within the Strategy and Enablement branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
