Coordinator – Threat and Incident Response
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Tēnei tūranga – About the role
The Coordinator, Threat & Incident Response is responsible for assisting with triaging, managing, and investigating incidents which will include ensuring that appropriate advice is sent out to affected parties, to warn them and inform them on how to mitigate the threat.
Ngā herenga – Requirements of the role
Personal specifications
- Demonstrated ability and desire to learn.
- Passion for incident response and providing assistance to people.
- Commitment to relationship building, an empathetic ear for New Zealanders experiencing cyber security incidents.
- Interest in information security and how it affects every-day users.
- Ability to work under pressure to meet deadlines and SLA’s.
- Ability to write content to support the CERT NZ website and internal processes.
- Skill to work as part of a collaborative member of a team.
- Must have the legal right to live and work in New Zealand.
- Must be capable of obtaining and maintaining a Government security clearance.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Critical areas of success
The Coordinator, Threat & Incident Response will be required to support the management and analysis of incidents, including assisting with:
- Triaging and responding to incidents.
- Interpreting threat intelligence.
- Incident referral (Domestic & International.)
- Preparing, documenting, and maintaining incident reports and investigative plans Supporting the development and maintenance of the incident management system Identifying opportunities for continuous improvement e.g., ways to enhance services and activities.
- Supporting the Senior Threat & Incident Response Analysts and Threat & Incident Response Analyst to provide advisories on threats and vulnerabilities to the public and other stakeholders on threats.
Participation in serious cyber incident response
- Develops and builds skills and knowledge to participate in serious cyber incident response and coordination, including, where appropriate.
- Contributing to the unit’s response, thereby being instrumental in the coordination of New Zealand’s overall response to serious cyber incidents.
- Conducting and supporting briefings to senior executives.
- Communicating with technical and non-technical audiences.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
- Able to participate in shift-based periods during activation for New Zealand’s response to serious cyber incidents.
Development of cyber security knowledge
- Develops a level of expertise and fluency in the cyber security field, including staying up to date with new developments and relevant international activity Finds opportunities to share cyber security domain knowledge with others within the team and wider CERT NZ.
Stakeholder management
- Relationships are established, maintained, and enhanced with relevant clients and stakeholders.
- Transfer’s knowledge and learning to the team and wider organisation.
- Timeliness of delivery is effectively managed to meet business and stakeholder needs.
- Issues and risks are identified and managed.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Self management
- Models’ positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge, expertise and within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Coordinator Threat and Incident Response position reports into the Manager, Threat and Incident Response within the Strategy and Enablement branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
