Quality Assurance Assessor
On this page
Tēnei tūranga – About the role
The Quality Assurance Assessor (Assessor) is a team member position in MBIE.
The Assessor supports the Senior Quality Assurance Advisor and the Managed Isolation Group by assessing and providing assurance over the frameworks and processes within the Managed Isolation and Quarantine system, and highlights issues affecting the quality of those frameworks, processes and decisions. The Assessor will bring their business understanding and perspective to work in partnership with their manager and other team members. Where appropriate, the Assessor also escalates quality related issues from both internal and external stakeholders via the Senior Quality Assurance Advisor, and works with the wider Service Quality and Assurance team and the business to implement effective responses to these issues. The role involves liaison with other teams in terms of finding ways to improve the overall quality of MIQ frameworks, processes and decision making.
Ngā herenga – Requirements of the role
Personal specifications
- Experience in working at the front line of Managed Isolation and Quarantine Facilities is advantageous.
- Good knowledge of quality metrics and assurance processes, and an understanding of how they impact upon the delivery of services.
- Ability to quickly assimilate new information or areas of work.
- Ability to quickly establish and build strong working relationships.
- Good communication skills including the ability to write succinctly and think critically about an issue.
- Proven ability to develop trust and credibility with managers and staff in a multi-agency environment.
- The ability to assess, collate and analyse information so that it is clear what the issue is, how it affects the delivery of services, what has happened previously, and identify what possible solutions or interventions could be deployed.
- An understanding of MBIE and where the team fits in delivering outcomes for MIQ/the Ministry.
- Required to drive.
Qualifications
- Tertiary qualification in relevant discipline preferred and/or comparable relevant experience.
Other
- The ability to gain and maintain a national security clearance as required
- Must be a NZ citizen or hold a residence class visa
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivers quality results which contribute to the Ministry’s outcomes
The Assessor will be required to deliver results in the following areas:
- Perform quality and assurance assessments
- Perform a variety of quality and assurance assessments when required e.g., control testing, quarterly or targeted quality assessments
- Report on results in a timely manner
- Perform peer reviews on assessments where appropriate
- Work with other assessors and business analysts to develop appropriate feedback to facilities in respect to assessments
- Contribute to any new Quality Assurance Team initiatives
- Work with team members and other parts of MIQ to develop quality initiatives i.e. systemic assessment and assurance reporting across the controls and assurance framework
- Work together to find ways to improve the quality of work done in the Managed Isolation and Quarantine Operating Model
Action Oriented
Takes responsibility for own work, recognises opportunities and acts with a minimum of direction
- Takes responsibility for own work.
- Self-starter.
- Seeks input if required.
Self-Management
Takes responsibility for own behaviour and is open to development
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge and expertise within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Organisational commitment and public service
Role model the standards of Integrity and Conduct for the State Services.
- Builds commitment to MBIE’s vision, mission, values and services.
- Willingly undertakes any duty required within the context of the position.
- Manages own personal health and safety, and takes appropriate action to deal with workplace hazards, accidents and incidents.
- Complies with all legislative requirements.
- Adheres to the Ministry’s and State Services Commission Codes of Conduct.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Quality Assurance Assessor position reports to the Senior Quality Assurance Advisor in the Service Quality and Assurance branch of the Managed Isolation & Quarantine group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
