Senior Process Analyst

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Tēnei tūranga – About the role

The Senior Process Analyst is a specialised analyst who works with MBIE science teams to drive good process management practices that enables more efficient and effective work practices. The Senior Process Analyst works on new and existing science investment processes by:

  • Providing a strategic lens on how process management helps to deliver effectiveness and efficiency in the way that we operate.
  • Leading the process management design and mapping of processes and associated collateral.
  • Designing and leading an effective continuous improvement programme.
  • Providing expert process advice / guidance to other science staff.
  • Coaching and mentoring science staff in process management.
  • Managing Promapp users, security, and process folder structure, including technical support.

This role works closely with the Service Design and Reporting Team’s Investment Advisors.

The Senior Process Analyst position reports into the Manager, Service Design and Reporting.

Ngā herenga – Requirements of the role

Personal specifications

Skills and Experience

  • Proven leadership in process management.
  • Excellent process management skills and competencies including workshop facilitation, process design and process mapping.
  • Excellent relationship management skills and a proven ability to work across a diverse range of people.
  • Strong communication skills both written and verbal.
  • Strong interpersonal and influencing skills and the ability to work with people from a variety of different perspectives.
  • Experience in troubleshooting and finding multiple solutions to complex problems.
  • Analytical ability to optimise processes and apply customer experience principles.
  • Proven experience in process analysis, training and documentation.
  • Experience in using Promapp would be advantageous but not essential.


  • A relevant tertiary qualification or equivalent or relevant process analysis experience.
  • Academic transcripts may be required.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Lead process management by engaging and working with key stakeholders and business owners to define, develop and implement best practice process management in the SSIP branch.

  • Provide a strategic view of process management for the SSIP Leadership Team.
  • Lead and champion process management and its importance for all staff.
  • Establish and monitor best practice process management.
  • Lead a user-friendly continuous improvement process and associated tools that are and effective in helping to identify and prioritise process improvements.
  • Lead the Lessons Learned process working collaboratively with Investment Advisors and Fund Leads.
  • Identify processes not in the Promapp system and work with users of the process to identify requirements and map in Promapp.

Working closely with key stakeholders to ensure end user and business requirements are captured, coordinated and prioritized ensuring requests add value, Improve efficiency and Increase user experience.

  • Develop and maintain accurate and comprehensive documentation of business requirements, processes and systems.
  • Run workshop sessions to capture thinking and requirements and convert this into the design of an existing process or process improvement.
  • Capture, monitor and co-ordinate improvement ideas that can be analysed for process improvements.
  • Works collaboratively with people within and outside the Ministry.
  • Engages well, is credible and can communicate effectively.
  • Actively seeks to build and manage a network of contacts.
  • Undertakes real/credible consultation.
  • Responsive to stakeholders.
  • Considerate and appreciative of views of others.

Coaches and mentors, supports team capability development

  • Leads project teams and understands and utilises the capability of team members to deliver high quality project outputs.
  • Provides intellectual leadership by bringing new ideas and process knowledge to operational discussions and leads process management strategic conversations.
  • Provide supervision, guidance, coaching and mentoring and on-the-job training to team members.

Participating effectively in groups and teams

  • Participates effectively in discussions with team members on issues in order to add value to their work.
  • Provides 360 degree feedback as required, including in relation to teamwork and demonstration of values.
  • Models behaviours consistent with MBIE values and Code of Conduct.
  • Actively participates in MBIE Process Management Communities of Practice to foster collaboration opportunities and promote improved ways of working.

Team Contribution

  • Works collaboratively with Service Design and Reporting team members to deliver high performing science investment processes.
  • Works co-operatively and effectively with others to achieve team and branch goals.
  • Supports colleagues were required.
  • Participates in team discussions and planning and development and engage in discussions about how the team and branch can be more effective.

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Process Analyst position reports into the Manager Service Design and Reporting in the Labour Science and Enterprise group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it