Senior Business Analyst - Online Services
On this page I tēnei whārangi
Tēnei Tūranga – About the role
The Senior Business Analyst will bring their business understanding and perspective to work in partnership with their manager and other staff.
The Senior Business Analyst is responsible for development of options and solutions for business problems and opportunities to enhance core processes that will improve the customer and staff experience. They will also provide guidance and mentoring for their team members.
Working collaboratively with the business, the Senior Business Analyst will build the internal capability to support the growth of our business analysis practice, sharing their business process and technical understanding. Expertise in user engagement, problem solving, collaboration and continuous improvement will be evident in the way they work with key stakeholders to develop options and solutions for business problems and opportunities to enhance core processes that will improve the customer and staff experience.
Ngā Herenga – Requirements of the role
Personal specifications
- Extensive knowledge of the system development lifecycle
- A high standard of written English
- Extensive experience of business analysis work including working with impact analysis, tools and methodologies
- Experience with business process design and analysis, preferably in government
- Knowledge and understanding of the operations of Immigration New Zealand, MBIE and the mechanisms of government
- Extensive experience identifying impacts and issues
- Experience developing and documenting sound business cases
- Ability to use standard Microsoft Office business applications
- Ability to work with numbers and cost out options to support recommendations with quantitative data
- Excellent communications, self-management and interpersonal skills
- Proven ability to clearly present complex ideas in an easy to understand format
- Ability to work within a team environment and establish working relationships inside and outside the organisation
- Ability to coach and lead peers
- Must be a NZ citizen or Permanent Resident
Qualifications
Tertiary qualification or equivalent experience in business analysis
Takohanga Tuhinga o mua – Key accountabilities and deliverables
Critical areas of success
The Senior Business Analyst will be required to deliver results in the following areas:
- Contributing to the day to day work of the team
- Lead, contribute to and participate in delivery teams to identify options, designs and model alternatives for implementation of initiatives, both tactical and strategic
- Provide comprehensive analysis, advice and document requirements for impacts on all aspects of the Immigration operating model including: Options Analysis, Project brief development, Business case development, Business Processes, Systems, Publications, Finance, Communications, Controls and performance measures, Information reporting needs
- Lead design, development and implementation of change deliverables
- Provide advice to Policy, Delivery Leads, Leadership and Ministers on analysis undertaken, which may relate to proposed legislative, policy, business process improvement and strategic initiatives
- Consult internally and externally on the scope of projects or proposed projects to:
- Identify risks and conflicts and develop strategies to resolve these;
- Identify links with other cross INZ initiatives to ensure optimum use of departmental resource
- Liaise with external vendors and other Government agencies where appropriate
Operations management
- Lead, contribute to and participate in planning change initiatives to identify best practice standards and ensure that guidelines are followed
- Ensure all decisions are authorised appropriately and documented for accountability
- Incorporate “what’s right for the business” in all analysis, design and modelling
- Ensure overall design is in alignment with INZ’s Strategy, its operating model and culture
- Manage personal workload through workflow planning, prioritisation and review against agreed outcomes.
- Provide leadership and coaching for staff
Wellbeing, Health & Safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū - Your place in the Ministry
The Senior Business Analyst position reports into the Director Online Services within the Service Design and Implementation branch. The branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission